About the job

Customer Account Manager (Auckland , Full Time)

Company : Kaseya

Kaseya is a high growth; venture-backed SaaS company with it is headquarters in Miami, providing IT systems

management software to IT service providers and mid-market companies around the world. Kaseya solutions are

in use by more than 10,000 customers worldwide in a wide variety of industries, including retail, manufacturing,

healthcare, education, government, media, technology, finance, and more. Kaseya has a presence in over 20

countries. To learn more, please visit http://www.kaseya.com.

Role

Must be able to work from office daily

Supporting our customers is our #1 priority. You desire a technology sales career based on the best customer

management and business consultancy skills around. You’re passionate about engaging your customers and

expanding their use cases. You have impeccable relationship skills and can create win/win environments for all

parties that you work with. You have experience in software sales or customer success management. If this is

you,

there are a lot of customers who are adopting our product, and we would love your help in taking care of them!

As a member of our corporate team entering through the Kaseya Technology Sales Development program,

You Will

Take part in a 2-week onboarding program on the technology we offer, the industries we serve, the systems we

use

as well as professional sales training. Participate in ongoing training and coaching sessions after onboarding

which

includes professional development, sales training, systems training, and product training.

Own a book of business with assigned clients that you are responsible for supporting, educate, and grow.
Establish a trusted advisor relationship to achieve and expand customer goals resulting in upsells, cross-sells,

and

consistent renewals.

You will be responsible for driving product adoption, and program managing escalations are thereby ensuring

retention and long-term satisfaction.

Be responsible for hitting or exceeding weekly, monthly, and quarterly revenue/metrics targets.

Qualifications

0-4 years’ experience
You have a great attitude motivated, coachable and competitive and want a successful career in the IT space.
No one needs to push you to excel; it’s just who you are.
Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
You want to help and serve our customers: They win, so you win. You are both an Individual and Team Player.
Sales, customer success, account management and customer service experience a plus
Basic familiarity with IT industry/Software a plus
Technical or Business degree a plus
Exposure to Salesforce, Gainsight, and Zendesk a plus

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion,

age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability,

veteran status, marital status, or any other characteristic protected by applicable law.