Raks Thai Foundation
Description
Coordinates the intake and processing of items donated to Raks Thai Foundation ReStore. This includes assessing and picking up potential donations, and receiving and screening donations dropped off at the Re-Store. Provides exceptional customer service to Re-Store donors and customers, both in face-to-face interactions and answering question via telephone. Leads and supervises volunteers assisting with donation pick-ups, loading and unloading donated items
Required Qualifications/Skills
· Enjoys working with the public and possesses excellent communication and customer service skills
· Organized, forward-thinking and detail-oriented
· Able to manage in a fast-paced and ever-changing environment and maintain a positive, upbeat attitude
· Valid driver’s license and clean driving record
· Basic computer skills
· Able to understand and communicate the mission and the Re-Store
· Works well as part of a team and takes initiative to assist other team members as needed
Principal Duties
· Picks up donations from donors
· Assesses potential donations for acceptability using specific guidelines
· Communicates clearly and tactfully with potential donors regarding their items
· Maintains record of donations via donation receipts
· Place follow-up calls/send thanks-you notes to donors to maintain strong donor relationships
· Manages flow of merchandise from pick up through preparation in the donation bay to placement on sales floor
· Other tasks as assigned by Senior Donation Warehouse supervisor