AR Specialist

An East Village Property Management is looking for an AR Representative. If you are interested in helping to maintain and record all resident financial transactions as we take care of our residents today and reshape communities to attract the resident of the future, then maybe you should join us.

You should be:

• Detail-oriented with an emphasis on accuracy and efficiency.
• A team player with a genuine desire to serve others.
• A doer who enjoys the challenge of solving complex problems.
• An executor who is passionately committed to excellence and will relentlessly pursue the team’s goals.
• An achiever who believes that if we do something, we should do it better than anyone.
• Gumby. Things change.

What you will do:

• Provide high level of customer service to our residents via email ticketing system and timely telephone interaction with polite resolution; regular and timely communication updates are required through to closure.
• Perform daily lease administration functions to process move-ins, move-outs and renewals on a timely basis into the operating system with accuracy, completeness and timelines
• Execute vacates within the 14 day regulatory timeframe; all move-out charges properly applied against the security deposit with remaining refund generated and issued via EFT or check
• Process required banking information for creation of or withdrawal of security deposit funds at the tenant level during the move-in and move-out cycle, respectively, with reconciliation of data between the bank and the operating systems
• Assist with certain accounts receivable activities, including verification letters, billing and payment discrepancies, and processing of returned check

What you should have:

• Basic understanding (2+ years) in tenant Accounts Receivable.
• A proven track record of delivering results is required.
• General comfort with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.);
• Working knowledge of real estate operating systems, in particular MRI
• A strong analytical ability to collect and interpret information to solve complex problems, including tenant ledgers adjustments
• Prior customer service experience essential to manage multiple customer needs
• Excellent verbal and written communication skills.
• Superior time management and organizational skills.
• Ability to multi-task under high pressure in a fast-paced environment.
• Fanatical discipline and relentless desire to do what needs to be done.
• A love for doing what others won’t and solving very difficult problems.
• A desire to grow and take on ever increasing responsibility.
• A flexible schedule, as occasional overtime will be required.