Area Customer Implementation

A.P. Moller - Maersk

Opportunity

Leading new customer implementations in the area with a medium/ high complexity level, business scale and impact. Bridging the sales and operational activities to ensure smooth transition of new or additional business into the organization.

Key Responsibilities

Project Management

  • Deliver complex, large scale implementations for new/ additional businesses.
  • Maintain and develop Maersk implementation framework which covers project initiation, planning, execution, monitoring & controlling and closing stages.
  • Create and deepen customer loyalty through the establishment and execution of high-quality implementations.
  • Successfully “close” implementations based on mutually defined criteria between Maersk and the client.

Customer Focus

  • Working closely with commercial team to ensure solutions are in line with operation capabilities and capacity.
  • Maintain good relationship with all suppliers, carriers and parties related to support company development and smooth execution to service delivery
  • Ensure all operational issues are addressed to the client and account team. Lead internal and external discussions to identify risks and remove roadblocks to meet timelines and customer requirements.
  • Develop and maintain customer confidence on our service.

Operations

  • Ensure infrastructure for new client solutions are in place: recruitment and training, SOPs, IOPs, IT & EDI integration, client and vendor training, KPI reporting.
  • Proactively manage delivery of other involved parties (IT, HR, WND, 3rd parties etc). Ensure operations are optimized and products are delivered under the highest service quality possible.

Financial

  • Monitor volume, Gross Profit, CCM and FTE per account. Take corrective actions if falling short of forecast during implementation phase.
  • Ensure credit policies and invoicing processes are properly set up.

Legal

  • Ensure that contracts are always in place to govern all business relationships.
  • Ensure a constant attention to the prevention of fraud, collusion, and nepotism in any elements of our business.
  • Ensure security levels meet / exceed APM standards and those set by the US C-TPAT requirements.

We Are Looking For

  • Minimum 5 years of experience in logistics. Solid operational background in international supply chain is preferable.
  • Proven experience in Country/ Area project implementations
  • Advanced proficiency in project management tools
  • Basic IT/ supply chain system understanding
  • Excellent stakeholder management
  • Proactiveness, customer-centric mindset and result-orientation
  • Fluent in English both written and verbal communication

To apply for this job email your details to hello@cturtle.co

Job Location