The Hong Kong Jockey Club
About the job
The Department
The Customer and International Business Development Division (C&I) is responsible for providing quality wagering experience to local and overseas customers of The Hong Kong Jockey Club. It operates 88 Race Meetings a year, 37 Simulcasts days, a thrice-weekly Mark 6 Draw, 7X24 Digital Channels, 7X24 Football Betting Services on over 11,000 different leagues per year. The ultimate aim is to provide an impressive total customer experience leading to sustainable turnover growth in a responsible manner.
With around 100 off-course betting branches and 2 racecourses, Retail and Telebet Services Department is committed to provide quality and efficient service to our customers throughout Hong Kong.
The Job
You will:
- develop and implement people strategies/ initiatives to meet Club’s objectives in the Organisational Development and Retail business operation
- a key member of the development of the HR people competency framework – on identification of the right competency of the staff and work with HR / L&D department to identify the right training and implement the right adaptation for the corporate level training to make it effective for Retail Department
- introduce best practices to enhance people experience and liaises with internal / external parties when required
- ensure quality of departmental HR services including staff recruitment, staff communication, staff incentive schemes & e-Training system maintenance/ administration
- riving force for the Corporate wide Cultural Transformation exercise – to do the needed communication, to collect and analyse staff momentum, and to develop the right activities and programs with the aim to cultivate the right culture for Retail Department
- ensure compliance with Responsible Gambling Policy (RGP) and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club’s business
- Undertake other duties as assigned by management
About You
You should have:
- Bachelor degree preferably in Business Management, HR Management or related discipline
- Solid experience in development and implementation of marketing programs, preferably gained from retail / service oriented business
- High independence and high level of analytical ability
- Strong business acumen and good problem-solving skills
- Excellent interpersonal and communication skills in both written and spoken English and Chinese
- Hands-on experience of MS office applications
