Cargo Services Officer

Cathay Pacific Airways

About the job

Role Introduction

  • Assists with operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay service levels and regulatory requirements.
  • Ensures the highest standards of safety during ground handling of the aircraft and to achieve on-time-performance.
  • Provides support to port management to drive service excellence and delivery of the cargo services strategy.

Key Responsibilities

Customer Service

  • Support cargo reservations and bookings whilst providing exemplary customer service
  • Provide timely vendor notification for on time and delayed flights
  • Provide timely shipment status updates to customers
  • Help to manage Ground Handling Agent performance and provide guidelines and instructions
  • Support the established performance targets through operational oversight and participation

Administrative Support

  • Prepare flight documentation for crew and Customs
  • Check and review post flight documentation
  • Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
  • Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
  • Any other reasonable task as requested

Ramp Coordinator (RCO)

  • Monitor and ensure the required procedures are properly carried out by Ramp Handling Operator and the Cargo Terminal Operator particularly for special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.
  • Maintain good communications with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and the Cargo Office
  • Ensure safe operations are maintained at times particularly during loading and unloading of freighters
  • Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling Operator
  • Any other reasonable task as requested

Safety, Security and Compliance

  • Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
  • Undertake quality check programmes established by Head Office and participate in audits as required
  • Support the Emergency and Accident role as required
  • May be designated Operational Duty Holder for the station as required


  • Emergency and Accident and Crisis Response responsibilities as required


Academic Qualifications

  • High school graduation

Knowledge, Skills, Training And Experience

  • Minimum 2 years’ experience in the cargo industry is an advantage
  • Strong communication skills
  • Natural customer service orientation
  • Attentive to detail
  • Knowledge of MS Word, Excel and PowerPoint

To apply for this job email your details to

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