Community Manager

COMMUNITY MANAGER

We are looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in content, building community, social media, building affiliate/partnership network, handling communication crisis, we would like to meet you. Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community. Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

Responsibilities:

· Set and implement social media and communication campaigns to align with marketing

strategies

· Provide engaging text, image and video content for social media accounts

· Driving traffic and engagement that translates to sales and brand promotion

· Maintaining and deepening relationships with existing partners. Sourcing new partners

and executing exciting partnership solutions with sales team

· Respond to comments and customer queries in a timely manner

· Monitor and report on feedback and online reviews

· Organize and participate in events to build community and boost brand awareness

· Build relationships with customers, potential customers, industry professionals

· Stay up-to-date with digital technology trends

Requirements:

· Proven work experience as a community manager

· Experience launching community initiatives (e.g. building an online forum, launching an

ambassador program, creating an event series and writing an email newsletter)

· Ability to identify and track relevant community metrics (e.g. repeat attendance at events)

· Excellent verbal communication skills

· Excellent writing skills

· Hands on experience with social media management for brands

· Knowledge of online marketing and marketing channels

· Attention to detail and ability to multitask