Content Reviewer


Project Process Description:

The project involves reviewing content (videos/images/text) for one of the Largest Technology giants. As part of the contractual obligations, client expects the team to follow certain policy guidelines, meet stringent TAT, productivity, and a minimum monthly average quality as per the target.

Detailed Role & Responsibilities

  • Ensure on meeting daily KPIs
  • Accountable for the success and quality of the process
  • Ensures that the process is followed correctly in Service Operations
  • Help improve the defined processes as we create more automation and gather information
  • Ability to learn to work with customer internal tools
  • Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines Flexible to work in assigned shift timings as per process requirements


  • Excellent written, reading & spoken communications skills in required language and understanding of local culture
  • Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
  • Good communications skills (English)
  • Experience with social networking (or similar programs) Internet Savvy
  • Willing to work in 24×7 environment
  • Ability to manage critical situations with minimum supervision
  • MS Office & strong key board skills
  • Good interpersonal and communication skills
  • Should be comfortable working with explicit & extremely sensitive content

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