Corporate Events – Attendee Website and Database Management

FIRST

About the job

ABOUT OUR COMPANY

FIRST is a leading global events agency with offices in New York, London, Los Angeles and Singapore. Some of the world’s most recognized companies trust us to develop strategies, and design, plan and produce engaging events. FIRST clients span many industries, including financial services, aerospace, technology, consumer electronics, medical and healthcare, automotive, media and the non-profit sector. We are on Event Marketer’s “Top 100 Event Agencies” and “Best Places to Work in Events” lists.

JOB DESCRIPTION

FIRST is seeking a highly professional and technologically adept individual to provide support to one of our Solutions accounts needing assistance with their event and meeting coordination. The individual must be comfortable assisting clients over the phone in navigating registration websites, so prior experience as customer support or help desk representative (or similar experience) is a plus.

The main portion of the Corporate Events – Attendee Website and Database Management (Cvent Specialist) role will be owning one of the most important aspects of event planning – managing the registration process and attendee logistics. The incumbent will be in charge of one of the most important aspects of event planning, managing the invitation lists using advanced knowledge of Microsoft Excel.

RESPONSIBILITIES:

  • Developing and managing online event registration portals including building registration websites
  • Database management to ensure consistency of information, accurate data, inputting when required, generating lists upon request
  • List manipulation to provide team members with relevant registration data, year on year statistics, and insight into varied elements and event analytics
  • Work within Mobile App platforms to develop and manage customized event-related apps
  • Creating and distributing online surveys, electronic invitations, and other registration-related communications
  • Assist attendees with registration process
  • Creating name badges, e-mail confirmations, agendas, and other marketing materials where appropriate
  • Responding to all client emails within the same day (even during work travel)
  • On-site support, as needed, during event execution

QUALIFICATIONS:

  • 1+ years of related experience in Data Management and Event Technology including internships in a related field
  • Bachelor’s Degree required
  • Advanced Microsoft Excel skills required
  • Prior experience with event platforms such as StarCite, Cvent, Eventbrite, touches, or other registration website platforms is preferred
  • General knowledge of HTML and CSS is beneficial, but not required
  • Ability to manage multiple projects simultaneously
  • Highly motivated, able to work independently
  • Exhibit strong work ethic, attention to detail, patience, and a winning attitude
  • Strong oral and written communication skills
  • Flexible and willing to work outside normal business hours (evenings, weekends) and travel when required
  • Bilingual in English & Cantonese

ADMINISTRATION & GENERAL:

  • Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
  • Work intelligently and ensure that the Team Lead is aware of problems or issues which negatively affect productivity
  • Build excellent relations with the team through positive communications
  • Ensure knowledge is shared within the team to enable them to work smarter and more efficiently
  • Work on ad hoc requests as required, typically during quiet times

To apply for this job email your details to hello@cturtle.co

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