Customer Relationship Manager

UniAdmissions

About us:

UniAdmissions is an agile and dynamic educational and tutoring business; our focus is premium-quality academic tuition services for students applying to competitive UK universities. The Company’s 2021 performance was the best in our 9-year history and in 2022, with a number of new investments, we are planning to grow by more than 50%.

About you:

You are ambitious and motivated relationship manager who is personable and determined to meet your own targets. You enjoy working in a fast-paced environment in a tight-knit team, supporting others and being able to see the wood from the trees.

This is a fantastic opportunity for a recent graduate looking to make a positive mark on a rapidly growing company, with great scope for progression up the company ranks, or someone currently working in a client-facing position, looking for a fresh challenge.

You will:

  • receive comprehensive training
  • be able to work from home >50% to reduce travel time and expenses.

No day is the same in this varied role and it’s an exciting and demanding environment to be in, perfect if you like to rise to a challenge!

The successful candidate will:

  • be able to manage multiple tuition programmes and work effectively under considerable pressure during peak season as well as be the first line of communication for tuition customers
  • be able to match tuition programme requirements with the perfect tutor and engage with both customer and tutor with ease, ensuring lessons are conducted as agreed
  • ensure resources are provided for the customer and quality of tuition meets expectations, all in a timely and adequate manner
  • be engaging towards others and be the driving force in operationally improving processes and tuition event days.

Your Role:

In this role, you will regularly report to the Head of Operation to discuss the tuition programme performance and strategy, as well as focussing on maximising revenue and minimising costs.

A typical week would include:

  • Three days working from home, two days in our office in Milton Keynes (MK15)
  • Liaising with the Sales Team on closed and future tuition programmes
  • Liaising with tutors to match clients with the correct tutors
  • Representing the Company as the main tuition representative and first port-of-call for tuition customers
  • Successfully managing all stages of multiple tuition programmes, particularly during peak season.

Skills and Experiences:

  • Ability to multi-task efficiently and under considerable pressure
  • Able to work independently, prioritise and meet tight deadlines
  • Customer relationship and engagement experience
  • Windows Proficient- especially MS Excel
  • Graduate from a UK university

Compensation

Remuneration: up to £2000 per month

Job Duration: 6 month contact, with likelihood of extending next year. Full-time, starting ASAP.

To apply for this job email your details to hello@cturtle.co

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