Customer Service Representative – Austin

About the job

Description:

** $16.50 to $18 an hour based on experience**

WHO WE ARE

ABC Home & Commercial is a family owned and operated business, providing a fun, stable, and challenging environment to grow, learn, and serve in our community. We’re pleased to have a diverse group of employees and believe strongly in a work/life balance while building long-term, trusting relationships with our customers and employees. At ABC you’ll quickly learn what it’s like to become part of a team that believes in fulfilling commitments, serving others, supporting families, and building our community.

To learn more about ABC and to view a full list of our services, visit www.abchomeandcommercial.com

HOW YOU CAN HELP US

As ABC’s Customer Service Representative, you will utilize an in-depth knowledge of ABC’s services and programs to effectively communicate, schedule, and assist all customers, technicians, and service managers with premier customer service.

WHAT YOU’LL DO

• Answer incoming calls for specific department(s) such as Home Improvement, Pest, Lawn & Mechanical.
• Provide timely and accurate information to incoming customer requests.
• Schedule service appointments.
• Resolve or diffuse customer issues and provide timely feedback to supervisors regarding service failures or customer concerns or customer concerns.
• Resolve service problems by clarifying the customer’s complaint; determine the cause of the problem; select and explain the best solution to solve the problem, expediting corrections or adjustments; follow up to ensure resolution.
• Maintain customer records by immediately updating account information.
• Work in partnership with other employees to meet and exceed customer expectations.
• Maintain a positive attitude at all times with customers, fellow employees and supervisors.

Requirements:

WHAT WE LOOK FOR

• High school diploma or GED required.
• Previous customer service experience required.
• Previous scheduling and/or call center experience preferred.
• Ability to be confident and decisive and yet demonstrate effective judgment in a wide variety and constantly changing set of scenarios.
• Ability to organize and prioritize multiple tasks in a fast paced environment.
• Ability to communicate well, using excellent interpersonal and communication skills.
• Must be able to adapt quickly in an ever-changing, fast paced environment.
• High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication/information sharing.
• Excellent written communication skills, including spelling and punctuation.
• Bilingual a plus.
• Excellent team player.
• Must be able to type at least 60 wpm, proficient in 10-key, and be able to use phone systems.
• Ability to sit for long periods of time.

WHAT WE OFFER

• Health, Dental, Vision & Life Insurance
• 401(k) with company matching
• Paid vacation and sick leave (PTO)
• Profit sharing bonuses
• Lead Now Program for all employees to increase earnings and pay
• Company clubs & committees, and company outings
• Paid trainings and development opportunities
• Tuition reimbursement
• Educational scholarships for employees and family members
• Wellness program, including gym membership
• Company vehicle with gas card (for service specialists)
• Ability to work from home a percentage of the time (office staff only)

ABC is an Equal Opportunity Employer and participates in the E-Verify Program.