Customer Service Specialist


OVERVIEW: Seeking a full-time Customer Service Associate to join our customer experience team. This role will answer questions, resolve any emerging problems, and provide product / service information with accuracy and efficiency to our customers as needed.


• Handle all inbound customer service inquiries across all Electric eyewear

• Act as the primary liaison for all customers to ensure that issues, concerns, or questions are resolved both promptly and thoroughly

• Assist customers via phone, email and social media

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Be proactive in checking that all order processing systems are running smoothly and communicate any issues with the appropriate team members

• Moderate reviews answer product questions

• Direct non-customer related inquiries to the appropriate department

• Communicate with the warehouse to ensure that all orders are being processed and shipped on time

• Assist warranty department with warranty claims

• Continuously evaluate and identify opportunities to increase customer engagement and enhance the customer’s experience

• Go above and beyond to consistently exceed the company and customer’s expectations

• Be knowledgeable about the product (fit, styles, features) so you can make recommendations to customers and answer any product-related questions

• Additional duties as assigned


· Bachelors/ Associates degree preferable

· Ability to multi-task, prioritize, and manage time effectively

· Strong phone contact handling skills and active listening

· Interest in action sports and/or the retail, fashion, accessories industries is a plus

· Passionate communicator and team player attitude

· Proficient in Microsoft Excel, Word, Outlook, Asana, Slack. Shopify experience a huge plus

To apply for this job email your details to

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