ELECTRIC ⚡️
OVERVIEW: Seeking a full-time Customer Service Associate to join our customer experience team. This role will answer questions, resolve any emerging problems, and provide product / service information with accuracy and efficiency to our customers as needed.
CUSTOMER SERVICE ASSOCIATE RESPONSIBILITIES:
• Handle all inbound customer service inquiries across all Electric eyewear
• Act as the primary liaison for all customers to ensure that issues, concerns, or questions are resolved both promptly and thoroughly
• Assist customers via phone, email and social media
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Be proactive in checking that all order processing systems are running smoothly and communicate any issues with the appropriate team members
• Moderate reviews answer product questions
• Direct non-customer related inquiries to the appropriate department
• Communicate with the warehouse to ensure that all orders are being processed and shipped on time
• Assist warranty department with warranty claims
• Continuously evaluate and identify opportunities to increase customer engagement and enhance the customer’s experience
• Go above and beyond to consistently exceed the company and customer’s expectations
• Be knowledgeable about the product (fit, styles, features) so you can make recommendations to customers and answer any product-related questions
• Additional duties as assigned
REQUIREMENTS:
· Bachelors/ Associates degree preferable
· Ability to multi-task, prioritize, and manage time effectively
· Strong phone contact handling skills and active listening
· Interest in action sports and/or the retail, fashion, accessories industries is a plus
· Passionate communicator and team player attitude
· Proficient in Microsoft Excel, Word, Outlook, Asana, Slack. Shopify experience a huge plus
