Productboard
About the job
We are looking for an outgoing, highly energetic, customer-focused and communicative Customer Support Advisor who has a passion for helping customers and is keen to work in a rapidly expanding international team. You will be on the front line of all customer queries playing a crucial role in resolving and escalating their issues while providing valuable feedback to our product management team. You will seize the opportunities to help activate customer’s features and educate them. The ideal candidate will be detail oriented, articulate and credible with the ability to listen effectively and provide clear advice.
As a part of the Customer Support Team , you will work closely with our Technical Support, Customer Success and Sales departments to make a direct impact on achieving our customer centric targets.
On a typical day, you will…
- Deliver exceptional customer experience by going above and beyond to support our customers
- Support our customers across multiple channels, including calls, video calls, emails and chat
- Focus on customer satisfaction while providing them with timely answers and regular issue updates
- Regularly review our Help Center articles making sure that their content is up to date and relevant
- Conduct various administrative tasks, such as account provisioning, discount management or editing customer account settings
- Strategically avoid future customer issues by continuously educating them
- Communicate closely with the product team and effectively share valuable customer feedback
- Maximize the customer value by assessing their platform settings and helping them customize it to fulfil their desired business outcomes
- Continuously educate yourself in the area of product management and maintain an exceptional product knowledge and strong understanding of Productboard’s product
About you
- University degree
- You must have at least 1 year of experience in a customer support/service/success role, within a tech company
- Exceptional written and verbal communication skills
- A natural problem solver
- Highly motivated and team oriented
- Organized with exceptional follow through
- Understanding and passion of product management, agile and software development practices a major plus
You can look forward to the following benefits:
? Stock options
? MacBook + 34″ monitor
? Budget for online courses, books, and conferences
? 4 weeks of vacation + sick days
❤️ 1 Volunteer Day per year for you to help causes close to your heart
? Free snacks, drinks, and yummy catered lunches every day (or lunch delivered to your home)
? Shared Headspace account for mindfulness & mental health
? MultiSport card to access sports facilities
? Team events, such as happy hours, off-sites, and retreats
? Mental Wellness Program to support your well-being and self-care
⏱ Flexible working hours and home office
?? Parental benefits
? Language lessons
? Opportunity to travel to San Francisco
