FT Sales Associate-1

About the job

Job Summary Job Summary

As a Tory Burch Sales Associate you are responsible for delivering a transformational customer experience, building our brand one customer at a time and ultimately driving our business through sales. You should demonstrate a strong commitment to service, a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills. The ideal candidate also understands how to be a team player, is savvy about the visual and operational aspects of the role, and is committed to loss prevention.

Responsibilities

JOB DESCRIPTION

Drive the Business & Deliver Results

• Achievement of personal sales and metric goals.
• Build and maintain new and existing customer relationships.
• Maintain a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume, following the standards of our clienteling philosophy.
• Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities.

Be Buddy/Team Player

• Lead by example and model behavior that reflects the company’s core values.
• Appropriately manage conflict and take ownership for your part in the team dynamic.
• Demonstrate a high degree of maturity and integrity.
• Contribute to a positive atmosphere that is fun, professional, productive and team oriented.

Create The Customer Experience

• Contribute to an environment that consistently delivers on the five stages of the transformational customer experience.
• Demonstrate strong use of selling skills.
• Ensure a high level of customer service through extensive product knowledge and product ownership.
• Take ownership for the transformational experience in your boutique – customize it for your customer demographic and develop & maintain productive customer relationships.
• Maintain a “One Company” perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience.
• Have a thorough understanding and use of the technology tools that support the customer experience

Represent the Brand

• Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer.
• Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.
• Contribute to maintaining all brand and operating standards to support brand consistency.
• Assist in maintaining store presentation standards.
• Leverage in-store technology to ensure every customer’s experience is transformational.

Operational Excellence

• Ensure all sales and operational policies and procedures are followed and maintained.
• Accurately process all POS transactions and capture of customer information and assist when necessary with operational and back of house activities.
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
• Have a proper understanding of the radio communication and all technology tools used in-store, using proper etiquette.
• Detailed oriented with ability to multi-task and prioritize work to prioritize work to produce desired outcomes.

Prior Experience Needed

• 1-3 years of experience in a high volume, customer-driven retail environment.
• Strong personal selling and customer relations experience, along with verbal and written communication skills.

Requirements

• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
• Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time.

Core Skills

• Adaptable – Change before you have to
  • Changes course easily – Knows when to be patient and when to push – Works well in the gray – Shows grace under pressure – Owns mistakes and learns from them – Balances multiple priorities
• Entrepreneurial Spirit – Own it
  • Takes initiative, doesn’t wait for direction – Builds for the future – Takes personal ownership and accountability – Is resourceful in getting things done
• Collaborative – No “I” in Tory
  • Is self-aware and open-minded – Integrates the perspectives of others – Is direct but respectful – Communicates cross functionally – Knows when to get people involved and when to make a decision – Takes an inclusive approach
• Client & Brand Focus – Put yourself in Tory’s shoes
  • Passionate about the brand and the work – Creates a transformational client experience – Makes decisions in the best interest of the company and our customers – Focuses on internal and external customers
• Live the Values – Being “Buddy”
  • Keeps the “Buddy Values” alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) – It’s not just what you do, but how you do it – Contributes to a positive and productive environment
• Functional Expertise – Know Your Stuff
  • Has the skills necessary to perform the job – Keeps current on trends, skills, and practices – Puts learning into practice
• FOR PEOPLE MANAGERS: Team Builder – It’s all about “We”
  • Sets team goals and roles – Develops, motivates and empowers – Delivers constructive and encouraging feedback – Holds people accountable for results – Recognizes high performance
• FOR PEOPLE MANAGERS: Change Leader – Change is the essence of life
  • Challenges the current point of view – Puts changes in context for the team – Executes changes that impact the business – Is proactive and positive – Listens to and keeps the team up to speed