Ground Operations Agent, Polar Air Cargo

Polar Air Cargo

About the job

Performs duties relating to the loading/unloading of aircraft, flight following, customs and cargo handling to ensure that company meets all company and governmental policies and regulations that customers receive quality service.


  • Track flight with first hand information on Estimated Time of Arrival/ Estimated Time of Delivery (ETA/ETD) and analyze necessary information to determine load plans and handle flight plan request
  • Calculate weight and balance and monitor cargo build up/break down in warehouse
  • Inspect aircraft cargo and identify unsafe and insecure cargo to address any problems and ensure adherence to aircraft, vehicle and employee safety rules and regulations
  • Lead and coordinate with vendor or handlers of and provide directions on handling required, including supervision of loading and offloading, monitor ramp operations when aircraft on ground, etc.
  • Ensure accuracy and completeness of aircraft cargo documentation, HAZMAT loading paperwork, notify crew of location and, if necessary, obtain appropriate approvals prior to take-off
  • Finalize meal order and cater for logistics arrangements for crew
  • Perform other duties as assigned


  • Diploma or above in any disciplines
  • Knowledge in air freight, terminal operations, flight terminology and processes would be preferable
  • Previous airline experience, with good understanding of aircraft positions and heights, aircraft weight limitations, aircraft overhangs, SITA, Unit Load Device (ULD) and flight systems, screens and software is an asset
  • Ability to track and coordinate multiple issues simultaneously
  • Good computer literacy and logical mindset
  • Passion in aviation industry
  • Proficiency in written and spoken English and Chinese
  • Able to attend night shift

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