Head Of Operations

About the job

About us

Bloom.express is the first legal Cannabis Marketplace in Thailand offering popular high quality cannabis products from leading Thai Cannabis brands. Check out our website and social profiles!

We are passionate about bringing legal Cannabis products to Thai consumers. You will join us in a phase of hyper growth where things go fast, sometimes crazy but we believe in each other and managing challenges as a team.

About the role

We are looking for a Head of Operations who will scale our internal processes while ensuring excellence towards our customers, ranging from order acceptance to the unboxing experience.

In particular:

Sales via chat

• Thai consumer love to simply purchase via social media chat
• Manage our sales agents and train them in clever conversion optimization and upsell strategies

Order Management & customer service

• Ensure smooth order-flow between Bloom, our vendors and customers
• Process order edits, refunds etc

Who are we looking for?

• You have experience in eCommerce or process driven roles
• You have an intrinsic motivation to understand complex challenges and a hands on approach to getting things done
• You are fluent in Thai and English

We are looking forward to getting to know you!