HR Employee Service Admin

U.S. Bank

About the job

At U.S. Bank, we’re passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country’s most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

The Onboarding team is hiring. This team provides onboarding support during pre-hire and onboarding stages, assisting hires once they’ve accepted their offer and prior to starting with U.S. Bank. As part of this team, you’ll manage around 100 onboarding cases. You’ll track new hires during their pre-employment process and help ensure they can start on time. This role requires confidentiality, attention to detail, curiosity, research skills, resourcefulness, great customer service and communication.

About The Role

  • Manages case volume
  • Maintain assigned process and work instruction documentation for assigned areas or projects
  • Researches and resolves issues

Location: This role is located at U.S. Bank’s Minneapolis Plaza location. This role is hybrid, beginning June 1st, this team will be in the office on Wednesdays and remote the other days of the week. This scheduled could change depending on business needs. Schedule is first shift from 9:00am – 5:30pm CST. Hybrid role will work in the office weekly. Day of week and cadence will be determined by the business.

Basic Qualifications

  • Two-year college or post-secondary coursework in related field or applicable work experience
  • One to three years of experience in Human Resources or other applicable customer service role(s)

Preferred Skills/Experience

  • Bachelor’s degree
  • Established vocabulary of general HR terminology (recruitment, payroll, benefits)
  • Exceptional customer service skills
  • Commitment to maintaining the highest level of confidentiality when dealing with personal information, compensation and benefit information

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.


Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That’s why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most – your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

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