Key Account Manager

Responsibilities

• Build and maintain high-level personal relations with strategic key account customers such as SME, E-Commerce, Listed Corporate etc.
• Ensure that customer requirements and daily shipments are completed delivered with exceptional satisfaction result.
• Work with some other internal units in order to provide the best appropriated solution.
• Develop and execute strategic plan by doing data analysis, collecting market information and indicating market trends in order to maintain volume and revenue.
• Manage complaints and resolve customer concerns or issues proactively.
• Create strategical pricing and promotion plans for each customer and execute those plans accordingly
• Enthusiastic and result oriented
• Work closely with Customer s team to improve and ensure in-store execution

Qualifications

• At least Bachelor’s degree in Business, Economic Logistics or related field
• 5 years+ of work experience
• E-Commerce or Crossborder related is preferred
• Customer Service or Key Account management background is preferred
• Advance in Excel, PowerPoint and presentation skill
• Able to communicate in English, Thai, Chinese