Lead Project Manager

Primary Responsibilities:

• Infrastructure and Operations Portfolio management ensuring essential operations components, such as services, processes, hardware/software, contracts, resourcing are effectively documented, visible to management and continuously monitored to manage costs, expectations avoid failures and drive optimizations.
• Leads cross functional programs and projects and serves as a liaison between I&O Leadership and key stakeholders.
• Serves as the key point of contact for all aspects of the program or project; ensures smooth execution and delivery.
• Develops, manages, and reviews status of projects and budgets, manages schedules and prepares reports for I&O leadership
• Leads key project activities (Meetings, budgets, risks, mitigation, communications, reporting).
• Assesses project issues and develops solutions to meet cost, quality, timing and delivery objectives
• Develops appropriate tools to monitor project progress and communicate appropriately to key stakeholders
• Project support activity may include development, management and maintenance of the operational documents and data requirements for the project portfolio management
• Develops and executes the process for the formulation and submission of the global I&O CAPEX and OPEX budgets working closely with I&O leaders, Finance and TAM/SVMO stakeholders.
• Demand Management – Strategic proposals, prioritization, budget tracking and submissions to demand board.
• Management of global I&O budgets including reviews, reporting and ongoing liaison with Finance stakeholders and I&O leadership
• Vendor SOW, Budget, Invoice/billing review/escalations/approval-management, Performance escalations/assessment and SLA reviews.
• Oversight of staff either directly and/or matrix environment.
• Ensure effective and efficient service delivery and project delivery to internal customers and/or partners.
• Work with I&O Leadership to document, review and implement cost optimisation opportunities identified as part of our continuous improvement programs.
• Work closely with I&O frontline leadership to provide support and advice to ensure projects are delivered on time and within budget.

Leadership Responsibilities:

• Manages, mentors, and develops staff as is required.
• Establishes and implements operational objectives, policy, and procedures.
• Requires expert mastery of principles and practices of area of specialty
• Assumes role of program/process owner setting the strategy & protocol for program(s)/process(s)
• Leads most complex projects & programs in area of specialty
• Exercises latitude in determining technical objectives with a review of work for long-term results
• Recognized technical expert; provides expert-level technical advice and assistance for area of specialty
• Incumbents are developing toward a supervisory or management position

Required Knowledge, Skills, Abilities, and/or Related Experience:

• Priority Management: Effectively oversees, coordinates, and integrates resources to support project and/or organizational goals; provides support and guidance to navigate the bureaucracy of the organization.
• Planning and Organizing: Establishes courses of action for self and others to ensure work is completed efficiently and on time, on profile and on budget.
• Issues Resolution: Uses sound judgment to escalate issues for quick resolution; allows for challenges to be alleviated with a sense of urgency.
• Knowledge of the Business: Ability to interpret and apply the key internal and external drivers that affect the business, including financial, political, cultural and industry trends in support of diverse and globally distributed teams.
• Interpret Data: Ability to read, interpret and draw accurate conclusions from technical or business material.
• Communicate Business Information: Effectively communicating and presenting complex data (both verbally and written) to influence all levels and global audiences; helps others understand data and translate it into actionable business insights.
• Strategic Thinking: Ability to think strategically and understand the broader view. Demonstrates an understanding of the long-term, “big picture” view of needs and opportunities.
• Relationship Management: Ability to develop and maintain effective and productive relationships, including ability to influence, negotiate and manage conflicts effectively and constructively with clients, vendors and peers.
• Critical Thinking: Ability to formulate conclusions and recommendations using facts and data, business analysis, deductive reasoning and sound judgment.
• Managing Multiple Priorities: Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation
• Ability to work effectively in a distributed working environment and across timezones.
• Ability to work effectively with vendors and colleagues both onshore and offshore
• Ability to manage and prioritize multiple, diverse projects simultaneously
• Expertise in setting and managing customer expectations.
• Strong knowledge and understanding of business needs with ability to establish and maintain a high level of customer trust and confidence
• Strong Verbal and Communication skills
• Leadership
• Judgement/Decision Making
• Planning & Organising
• Negotiation and conflict resolution
• Flexibility/adaptability
• Business/Customer awareness
• Teamwork & Collaboration
• Analysis & Problem Solving
• Initiative/Self starter