Responsibilities

Perform expert review of high-risk and escalated content (incl. content that may be graphic and objectionable) and ads on Facebook and Instagram against a set of guidelines called the Community Standards.
In the unlikely event that the continuity of our business or elements of our business are at risk, a Market Specialist will be requested to support with the moderation of additional content (incl. content that may be graphic and objectionable)
Analyze data that comes out of such reviews and transform information into valuable operational insight for the community they support.
Identify opportunities to improve the efficiency or effectiveness of the support provided to users/businesses based on their analyses.
Identify country, language, and cultural insights and work with a host of teams across Facebook to inform actions that will create a safe environment for users from the country they support.
Provide regular enforcement feedback to our vendors who moderate content on an everyday basis.
Collaborate cross-market and cross-org to understand the impact of potential changes (e.g. product or policy changes) on the wider community.
Understand, identify, and mitigate risks toward user & business on-platform by analyzing events and trends on and off-platform.
Develop and share subject matter expertise across areas of safety abuse and/or account support at the global level

Minimum Qualifications

Bachelor’s degree and/or master’s or equivalent experience
3+ years of professional experience, preferably within an operations, data or project management environment
Strategic thinker with strong analytical and creative problem-solving skills
Ability to work with graphic and objectionable content
Working knowledge of India and fluency in Hindi are essential to translate and appreciate language nuances on our platform to support our Indian community of users

Preferred Qualifications