Mothercare Malaysia
Job Purpose
- To grow the eCommerce marketplace business across the region.
- Accountability for day to day eCommerce marketplace operations and marketing execution for the portfolio brands.
Job Role (Duties & Responsibilities)
Project management and coordination between internal teams, brand partners and platforms.
- Liaise with eCommerce partners to build relationships and network, understand category and brand performance across channels and advise on strategies to drive and achieve business objectives.
- Work closely with the internal / cross business unit teams to ensure efficient and effective execution, leveraging support resources and standard operating procedures to ensure a reliable and consistent customer experience.
- Manages brand owners / principals by providing visibility of the business and work towards brand objective.
Channel and Content Management.
- Responsible for the creation of quality content on the site that helps customers to make a purchasing decision.
- Plan, prepare and updating promotions and assortments (e.g. bundles creation, discounts activation, vouchers etc).
- Manages inventory to ensure stock availability and stock balancing between online and offline according to running campaigns / promotions.
Campaign Management
- Conceptualizing, budgeting and executing marketing campaigns on various marketplaces.
- Conduct competitive price checks across other online stores to help in improving promotions.
Order Management
- Ensuring smooth fulfillment process from order picking to return and exchange.
Customer Service Management
- Respond to customers and root-cause investigation, providing status updates and follow-through on corrective actions or give solutions.
Analyze and prepare timely reports for all respective units.
Ensure the standardization of brand across marketplace.
Competencies (Behavioural)
- Strong interest in e-Commerce and entrepreneurship.
- Highly independent and team player.
- Analytical mind.
- Self-starter.
- Strong sense of integrity.
- Focus on process improvement.
- Organized and detail oriented.
Competencies (Functional)
- Strong communication and excellent written skill in English.
- Skillful and detailed with numbers.
- Well-versed in Microsoft Excel.
- ECommerce and Marketplace awareness.
- Understand basic of digital marketing.
- Design skills is a plus (Photoshop; Illustrator; InDesign; photography; videography).
Key Results Areas & Objectives
- Sales and Margin – achieve targeted sales and margin.
- Site Improvement – achieve company goals.
- Customer Satisfaction – Help accelerate double digit growth for online businesses.
Qualifications & Experience
- Diploma or Bachelor’s degree in business, retail, e-commerce or related field.
- At least 2-3 years of experience managing stores in the marketplace, Baby Products and/or retail would be a plus.
- Fresh graduates are welcome.