Operational Specialist

WHY WONDERFLOW

At a time when consumers are connected and empowered like never before, Wonderflow is helping the world’s largest brands understand customer feedback at every turn. We offer descriptive and predictive NLP capabilities that allow global enterprises to understand, engage, and act upon customer interactions across many communication channels. We empower entire organizations to work as one – marketing, advertising, research, commerce, and customer care – to manage customer experience at scale. Wonderflow works with some of the most recognized global brands, including Philips, DHL, Pirelli, and more. The world’s most renowned research firms, such as Forrester, Aragon, 451 Research, Ovum/Omdia, recognize Wonderflow as one of the top global competitors for the Customer Experience Management industry. Recent rewards: Aragon’s only HOT Vendor in Europe in 2019; EIT Digital Winner (best one).

We’ve done a lot, but we see it only as a beginning. We are determined to become the #1 end-to-end solution for Decision Intelligence based on VoC (Voice of Customer). That’s “why” you should join.

ABOUT THIS ROLE

The Operations Specialist is assigned to perform all the practical operations related to the setup, verification/import of data, creation/deletion/authorization of users and database related actions. This is an entry level position with a career development inside the Operations team at Wonderflow.

YOUR RESPONSIBILITIES

• Keep working time monitored and produce balance sheet for the Operations Manager;
• Perform operations in compliance with ISO and Company Security requirements;
• Participate to internal alignment meetings organized by the Operations Manager to learn about new procedures, bugs, customers etc.;
• Perform tasks needed to ensure a successful delivery (creation/deletion of users, import and consistency check of CSV files, Database setups, launch Pipelines etc.);
• Align with the Operations Manager to keep the company’s procedures updated, and help in constantly verifying its correctness and last update;
• Actively participate and contribute to the organization of the team, to constantly improve activities and processes.
• Manage and deliver professional services to our customers
• Onboard new customers by providing expertise around project configuration and implementation
• Track project configurations to ensure implementations are progressing on-time and within budget.
• Reproduce customer issues to verify problems and document steps for our technical teams.
• Collaborate with technical, cross-functional professional services teams.

WHO ARE WE LOOKING FOR

• Educational path focused on Management with IT acumen
• Previous experience in Help Desks or IT departments will be a plus
• Previous experiences with Jenkins, Atlassian, Airtable and Trello will be highly valued
• Fast learner and willing to improve the efficiency of his/her tasks
• Ability to identify and notify problems, as well as submitting solutions within his/her own competencies
• Highly motivated person with a passion for collaborating with others to achieve the results, and who can motivate others to do the same to improve the organization
• Teamwork enthusiast, open-minded, proactive and able to work accordingly to processes
• Precise, detail oriented and multitasking
• Consolidated knowledge of Google Spreadsheet or Microsoft Excel
• Good verbal and written communication skills – both in Italian and English – detail- oriented and capable of explaining and writing about complex matters in simple words

WHAT DO WE OFFER

• An inspiring culture: Ambitious, Hungry, Supportive
• Learn from and work with a world-class Management Team
• Truly international team, with four offices in Europe
• Possibilities for professional growth within the Company
• Flexible working environment
• Competitive salary and benefits

ABOUT US

At a time when consumers are connected and empowered like never before, Wonderflow is helping the world’s largest brands understand customer feedback at every turn. Wonderflow offers descriptive and predictive NLP capabilities that allow global enterprises to understand, engage, and act upon customer interactions across many communication channels. We empower entire organizations to work together – marketing, advertising, research, commerce, and customer care – to manage customer experience at scale. Wonderflow works with the most recognized brands worldwide, including Philips, DHL, Pirelli, Beko, Lavazza, AkzoNobel, Resideo, Samsung, De’Longhi, and 20 plus the Fortune 1000. The world’s most renowned Research Firms, such as Forrester, Aragon, 451 Research, Ovum/Omdia, recognize Wonderflow as one of the top global competitors for the Customer Experience Management industry. Recent rewards: Aragon’s only HOT Vendor in Europe in 2019; EIT Digital Winner (best deep-tech scaleup); Challenger in Omdia’s 2020 CEM quadrant (the only company in the world to offer a self-service solution for business users).