Operations Associate, Melbourne


About the job

Lime is the world’s largest shared electric vehicle company. We are on a mission to build a future of transportation that is shared, affordable and carbon-free. Named a Time 100 Most Influential Company in 2021, Lime has powered more than 250 million electric bike and scooter rides in more than 200 cities across five continents, saving an estimated 60+ million car trips. Learn more at li.me!

We are looking for an Operations Associate to join our team, leading our local operations team on the ground in Melbourne. As a local leader responsible for fleet health, you will lead a team of warehouse staff to drive operational performance in your region, and oversee performance of our fleet of e-scooters and e-bikes. You will be an integral part of building new local processes and mechanisms, as well as driving process execution and efficiency through data-based decisions.

You will be at the core of our strategy to transform urban commuting and help people get where they need to go!

What You’ll Do

  • Build a high-performing team – Shape hiring needs, execute on those needs, and train new team members
  • Execute on the local strategy – Taking Lime’s vision and interpreting this to the local market with the Operations Manager, ensuring we’re constantly evolving, innovating, and prioritizing the right projects to meet business needs
  • Optimize local performance – Train, measure, set targets, and manage the overall team performance
  • Make data driven decisions – Utilize our data (customer input, supply/demand, and on the ground experiences) to identify opportunities and how we can improve our business
  • Manage the completion and performance of a local team of warehouse staff, mechanics and , including resolution of potential urgent crises for daily infrastructure operations
  • Partner with the community and build key relationships in councils.
  • Regularly communicate business updates with the Operations Manager

About You

  • At least 1 – 2 years working in a fast-paced operations environment, or a tenacious graduate with some real-world experience under their belt
  • Know Melbourne like the back of your hand – You understand the local market, its needs and how people move
  • Capable of motivating and coaching your team to perform at their highest, and navigating challenging external stakeholders
  • Grit and an entrepreneurial spirit – Being at a startup company means not everything will go according to plan. You should be a strong multi-tasker and be a high-energy person, able to make decisions in an unstructured environment.
  • Owner mentality – You own the local market experience, being customer obsessed in serving your community and ensuring our local operations are continuously changing to best meet the hyperlocal needs
  • Valid driver license and good driving record
  • Natural and autonomous leadership skills, people management experience is a plus
  • However, we also strongly encourage you to apply even if you are not sure you fit all of the criteria we’ve mentioned. All our roles involve a range of skill sets and we recognise that everyone has different strengths and experiences that can add incredible value to our team. We celebrate and value diversity and we are committed to being inclusive in the way we hire and in the way our team works together.

What We Offer

  • Opportunity to revolutionize transportation in your hometown with the leader in urban mobility solutions
  • Scale with a rapidly growing organization, with tons of opportunity for growth
  • Play a role in the transformation of urban mobility and sustainability
  • Work with a team of fun and motivated individuals across the Globe
  • Competitive salary and benefits
  • All the free Lime rides you can desire
  • Ability to travel and learn from other markets

Lime is an Equal Opportunity Employer, but that’s only the start. We strive to build a workforce composed of individuals with different backgrounds, abilities, identities, and mindsets—not just to do great work, but to become a better company and grow as individuals

To apply for this job email your details to hello@cturtle.co

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