Operations Professional

Tiffany & Co.

Job Description

Stock Management (Inventory Management): Ensure all stock procedure are in accordance with Company guideline

  • Receiving and checking of new stock
  • Coordination of monthly cycle count and diamond audit
  • Placement of stock, merchandise, marketing collaterals and packaging orders from store
  • Coordinating with Merchandiser
  • Transferring of stock in and out
  • Responsible for complying with local regulations and ensuring duty rate declared is compliant for import and export and including temporary inventory related to consignment. Provide necessary translation and documentation to support audits.
  • Review variance between actual and E1 System provision amount on duty, custom and freight
  • Support Regional Logistics on identification of saving opportunities for import broker agency, freight forwarders, broker and warehouse rental … etc
  • Monitor service providers KPIs and delivery against Service Level Agreements and flag any concerns/shortfall.
  • Work closely with Regional Product Performance Management to ensure that retail operations and merchandising strategies are aligned to drive sales
  • Rebalance of stock and availability of stock outside of market, and managing inter-market Inventory transfer including application of Carnet / consignment as required
  • Lead analysis of merchandising/product category and stock performance, to advise local team on selling strategies e.g. best sellers, availability, seasonal ordering decisions

Back Office Administration to Store Operations

  • Support store manager to implement store policies, procedures and guidelines and ensure compliance in place
  • Take co-lead on projects with store manager to ensure smooth and efficient store operations
  • Perform store reporting SOPs and report to store manager if any issues
  • Reports Coordination and tabulation
  • Filing and documentation of sales, merchandise and transfer reports
  • Assist in daily audits of checklists
  • Assist in management of petty cash
  • Assist in Store Maintenance from vendor contacting to reporting to store management
  • Perform daily cash bank-in procedures
  • Support COMPASS system issues

After Sales Service (Servicing)

  • Coordination of merchandise repairs
  • Provide support for customer service repairs to Hong Kong and New York
  • Support COM count on a quarterly basis


  • University Degree/Diploma, Certificate preferred
  • Good written and spoken English
  • At least 3 years working experience, preferably in retail industry
  • A team player with an enthusiastic, committed with “can-do” attitude, good communication skills
  • Highly organized and able to work multi-task, and under pressure
  • Proficient computer skills (MS Office software)
  • Open to work non-office hours / support retail hours

To apply for this job email your details to hello@cturtle.co

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