Partner Engagement Associate



  • Collaborate with cross-team functional stakeholders such as Marketing, Trade Marketing, Category Managers, Key Account Managers in launching promotional RSS campaigns.
  • Strategize communications framework to broadcast information/news/updates to Direct Retail suppliers and RSS sellers.
  • Manage virtual engagement, develop video tutorial/training materials for Direct Retail suppliers and RSS sellers as we engage them through education and training.
  • Increase visibility for RSS as a whole both online (on the platform) and offline (eg. B2C events featuring Sellers) through Sellers’ involvement.
  • Work closely with the other teams that have an impact on the Sellers’ experience, prepare and run surveys (Seller NPS) to assess the satisfaction level.
  • Handle Livestreams independently or in collaboration with Key Account Managers and Category Managers.
  • Coordinate Direct Retail supplier and RSS seller events (eg. conferences, workshops, networking sessions).
  • Work towards the continuous improvement of partnership with Direct Retail suppliers and RSS sellers while guaranteeing scalability.
  • To be able to support occasionally with PC1/PC2 commercial exercises when manpower is needed.
  • Support RSS on simple banner design creation for campaigns/promotions.
  • Innovate and create ways of working that can bring about greater efficiency and drives synergy not just within the team but also teams we work with.

Attitude & behaviors critical to success:

  • Ability to work effectively with multiple stakeholders.
  • Demonstrate teamwork and collaboration skills.
  • Highly analytical, process-oriented and a great problem solver.
  • Self-motivated and driven.
  • Customer service oriented (Customers are Sellers and Suppliers in this role).
  • Computer and Internet savvy.
  • Passionate about continuous learning and improvement.
  • Highly motivated and has the ability to adapt quickly to new environments.
  • SQL knowledge and building reports on Tableau is a bonus.
  • Knowledge and fluency in using Adobe Photoshop/Illustrator is an added bonus.


  • Bachelor’s degree in Business, Marketing or other relevant field with minimum 5 years working experience in a similar industry.
  • Excellent communication skills, with proficiency in both written and spoken English.
  • Strong organizational and multitasking skills.
  • Excellent data analytical skills.
  • Excellent telephone and listening skills.

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