Presales Specialist Customer Engagement


About the job

Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness, and sky’s-the-limit thinking – a cloud-enabled world.

The reinvention of business processes is a growth engine for Microsoft cloud services. The mission of Microsoft Business Applications is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization.

The Impact You’ll Be Making

Are you ready to join a double-digit growth cloud business? Microsoft Business Applications cloud is recognized by analysts as a leader in the Customer Relationship Management (CRM), Enterprise Relationship Management (ERP) and application platform space. Trusted by global businesses as their platform of choice, Microsoft Business Applications uniquely enables customers to optimize their operations, engage their customers, empower their people and transform their products.

As a Presales Professional you will be a trusted advisor to customers, driving long-term strategic direction and growing engagement at the CXO level. In this role, you’ll also have the opportunity to participate in the pre-sales community; share best practices, support peers and leverage the efforts of others to broaden your impact and empower others.

  • Use the power of Microsoft Innovation to help our customers achieve great things
  • Use your storytelling skills to explain how our solutions will solve our customer’s problems and the value our solutions provide in a way that our customers can relate to.
  • Work with our customers to understand their challenges and needs and the value in solving them
  • Experience a culture of continuous learning, feeding your passion for learning best practices from others; trying, failing and learning from that; sharing practices and knowledge for others’ benefit.
  • Collaborate with teams across Microsoft bringing the full potential of Microsoft to deliver an amazing solution to our customers


The Technical Specialist (also known as Presales) is a key member of the Business Applications sales pursuit team and is a strategic thinker, proactive problem solver, sales & technical roadblock resolver displaying a growth mindset with deep functional and technical knowledge in the workload.

The following are the role responsibilities for the Microsoft Business Applications Technical Specialist:

  • Assist Business Applications Sales Specialists in RFP Response and in Envisioning Solution
  • Design Customer-centric Solution Aligned with Envisioned Solution & Business Value
  • Deliver a Customer-centric Demonstration
  • Work with Customer Success / Partner Team on Roadmap to success for our customers


Who We Are Looking For

To Deliver On Responsibilities In Helping Customers Grow Their Long-term Capabilities Through Increased Utilisation Of Microsoft Products, You Will Have The Following Traits And Abilities

  • Experience and ability to explain key solutions and architectures in the CRM/CX business applications space
  • Interest in getting hands-on in building compelling solutions using Microsoft technology for our customers
  • Organisational, presentation, and solution demonstration skills through storytelling
  • Experience engaging with executives
  • Consultative Selling and Challenger mindset. Validated experience in consultative selling approach, including bringing innovative ideas to customer’s problems and being customer focused.
  • Experience and passion for learning; trying, failing and learning from that; sharing practices and knowledge for others’ benefit.
  • Love Problem solving to help our customers remove roadblocks to success.
  • Being able to Articulate Business value of our solutions to our customers and stakeholders

Culture And Benefits

We are a value-led team, and our values are: Integrity, Family, and Impact. We support each other, we are a family, we are a high performing team that deliver meaningful impact to our customers, and we believe in doing things with integrity.

We want our team to be able to bring their full self to work. This is why we offer multiple flexible working options, coaching and mentoring programs and up to 20 weeks paid parental leave with a nil waiting period to access your benefits. See our full list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180 here., as well as a video from one of our current team members: Day in the Life

Here is also a word from the Hiring Manager for this role: Hiring Manager Video

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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