Product Manager – Seller Experience

About the job

Chip is on an incredible growth trajectory and we’re looking for Product Managers to help us build the future of ecommerce. We builds world-class physical and software infrastructure to help entrepreneurs compete against today’s giants in ecommerce. By building world-class physical and software infrastructure, we will democratize ecommerce infrastructure and empower companies of any size to compete in today’s ecommerce.

We are looking for a Product Manager to help us develop new products and features for buyers and sellers on our core e-commerce platform. This is a new position, reporting to the Head of Product, focused on extending the capabilities of our core e-commerce platform, and on improving the everyday buyer/seller experience. In this role you will work with customers, product managers, designers, engineers, and marketers to understand and articulate business and customer needs, develop product roadmaps, write product requirements and user stories, manage timelines, and measure your success.

The ideal candidate will have 3+ years of product management experience developing e-commerce products and features. Experience with B2C ecommerce brands, retailers, or marketplaces would be especially helpful.

Responsibilities

• Act as bridges among all the stakeholders.
• Brainstorm impactful project ideas with stakeholders
• Understand buyer/seller needs by working with customers, community managers, and our marketing and foundations teams
• Understand the competitive landscape, and stay a step ahead of competitors
• Synthesize and prioritize your part of the Seller Experience product roadmap, and define product requirements for new features and initiatives
• Support day to day issues reported by different teams

Requirements

• 3+ years experience in a growth-focused e-commerce product management role
• Bachelors degree, or equivalent professional experience
• Bilingual fluency, English and Vietnamese
• An appreciation for, and ability to work effectively with, customers from countries and cultures around the world

Preferred

• Strong written and verbal communication skills
• Ecommerce experience with a B2C brand, retailer, or marketplace
• Experience managing and making decisions based on data

Our Culture

• PMs are problem solvers. They act as an internal CS team. PMs have to unblock all obstacles so other team members can do their jobs
• PMs are facilitators. If things are working, keep them that way. In the meantime, review the current flow and provide a better solution if possible.