Regional Sales Operations, Grab For Business


About Us

Grab was founded on the belief that a technology company in Southeast Asia could both run profitably and create sustainable social impact. We hold ourselves responsible to the environment and socio-economic development of this region, not just for today, but also for the future.

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles, which we call the 4Hs. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.


  • POSITIVE & COLLABORATIVE ENVIRONMENT. Grabbers thrive in a corporate culture that values every team member’s contribution towards our goal of improving lives.
  • ROCKET FUEL FOR CAREERS. Grabbers experience hyper professional growth and all the challenges that entails. Grow your skills while working to solve real issues across the region.
  • FUN & DEDICATED FAMILY. Grabbers work hard and play hard. Our teams grow as one as they overcome challenges and have fun along the way.

Our Team:

As a member of Grab, not only will you bring your skill sets to drive your team forward, but you will also develop your untapped potential and be inspired by some of the most amazing minds in the industry. Our team consists of both young and experienced individuals who are tenacious, motivated and energized by the fact that we exist to make a change – have a societal impact in Southeast Asia.

Grab for Business is the B2B SaaS team within Grab that helps to simplify business transportation, corporate food & package deliveries as well as related services for companies across Southeast Asia. We actively engage with top companies and top brands across the region and it is imperative that we drive efficient commercial operations within our organisation. To this end, we are looking for a strong Associate – Regional Sales Operations, Grab For Business in our Grab for Business team to contribute towards a robust commercial & account operations organisation that will cater at scale to an expanding portfolio of corporate clients.

To perform this role well, the candidate needs to have strong communication capabilities, attention to detail, ability to create and follow processes, data analysis capabilities and a track record of exceeding expectations.

The Role:

  • You will report to the Regional Lead – Sales Operations, Analytics, and CRM and be part of the regional Grab for Business team, assisting in building up Grab’s B2B business.
  • You will work with multiple cross functional teams including but not limited to Grab for Business operations teams, Country Operations, Country Finance, Finance SSC, Grab Support etc.

Your tasks include, but are not limited to, the following:

  • Process Excellence
    • Be a GFB Products subject matter expert, and align with Grab for Business country leads and Grab Central Operations teams to develop, implement and track standard Operations SOPs in line with overall objectives.
    • Collaborate with multiple cross-functional teams in Grab such as B2B Marketing, Salesforce CRM, and vendors to automate our marketing, pipeline management and CRM process flows.
    • Design, implement and optimize sales processes for Grab for Business products and Grab services across all critical steps of the customer journey.
  • Strategy
    • Explore, develop and drive the implementation of strategic initiatives to improve commercial performance, analytics frameworks and sales efficiency for the business.
    • Build, manage and update B2B customer service channels to the next level, and drive business growth with end-to-end ownership of Go-To-Market projects from the ideation stage to to goal attainment.
  • Salesforce Management and Push Marketing support
    • Monitor, report and adjust as necessary to ensure Key Account managers, Inside Sales and Channel Partner teams maintain data integrity and data quality basis recommended SOPs
    • Consistently track and report opportunities and closes to sales managers.
    • Support push marketing via EDMs (Pardot) and In-app Notifications (Trident) during tactical campaign periods and work with the CRM team to provide troubleshooting support.
  • Data Analytics
    • Acquire, monitor, present and troubleshoot database management and analytics from primary or secondary data sources for the Grab for Business organisation.
    • Provide critical business support by developing effective reports and tracking dashboards for business teams in all Grab markets.
    • Utilise systems such as Salesforce CRM, Salesforce Pardot, SQL, Holistics and Tableau to identify insights and make recommendations to sales & commercial teams.

The Qualifications:

  • Education: Bachelor’s Degree (mandatory)
  • Work Experience: Minimum of 3-4 years in a Go-To-Market, Business Operations & Analytics or Project Management function within a fast-paced and competitive B2B, enterprise, corporate or startup environment. Proven track record in building and driving operational excellence and best practices with a solid understanding of sales operations and marketing analytics. Ability to work independently, deal with advanced data analysis and increase the operational efficiency of the business.
  • Communication: Strong and effective communicator with good presentation and speaking skills who can verbally and visually articulate their point of view clearly and succinctly.
  • Ambitious, self-driven and highly motivated individual who can work well in a startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment. Should have demonstrated integrity and respect in the performance of their duties.
  • Proficiency in data analytics, customer experience and reporting tools (Salesforce CRM, Salesforce Pardot, Tableau reporting dashboards) and working knowledge of SQL.
  • Comfortable with data analysis (MS Office, Google Docs / Sheets / Slides).
  • Working knowledge of Google Analytics, Google Tag Manager and Google Adwords is an advantage.

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