Research Coordinator

ReachOut Australia

About the job

About ReachOut

ReachOut is the most accessed online mental health service for young people and their parents in Australia. Our trusted self-help information, peer-support program and referral tools save lives by helping young people be well and stay well. The information we offer parents makes it easier for them to help their teenagers, too.

We’ve been championing wider access to mental health support since we launched our online service more than 20 years ago. Everything we create is based on the latest evidence and is designed with experts, and young people or their parents. This is why our service is trusted, relevant and so easy to use.

Accessed by more than 2 million people in Australia each year, ReachOut is a free service that’s available anytime and pretty much anywhere.

About you and the role

The Research Coordinator will support ReachOut’s research and evaluation work by contributing to primary research projects, evaluation activities, delivery of accessible publications for a range of audiences, and cross-organisation service design activities.

The Research Coordinator will grow and develop their research skills through qualitative and/or mixed methods research. Research activities will include evidence reviews, preparation of discussion guides, recruitment, in-depth interviews and focus groups, data analysis and reporting, and co-design of research activities to support ReachOut’s service design team. Many of these activities will be undertaken through virtual platforms.

The role will also provide research insights for media, marketing, fundraising and the preparation of policy and law reform submissions.

The ability to synthesise, interpret and communicate research methods and results in plain and simple language is essential in this role. The Research Coordinator role requires an ability to work within a multidisciplinary team, and you will need to be comfortable liaising with stakeholders across all levels of the organisation. The role requires a flexible, independent, curious and well-organised individual who is comfortable with problem solving and multi-tasking. The ability to communicate and build rapport with people from a range of backgrounds, disciplines and experiences is essential.

What ReachOut can offer you

  • Being part of a creative and supportive for-purpose organisation with an exciting and innovative strategy
  • A great work-life balance through flexible work arrangements to support family and community responsibilities
  • A strong culture that celebrates inclusivity and diversity.

To apply

Please send ReachOut your resume AND a brief cover letter addressing the following criteria:

  • A Bachelor’s degree with honours (or equivalent qualifications) in social sciences or public health
  • 1-2 years demonstrated experience in qualitative or mixed methods research
  • Skills in a range of qualitative research methods (e.g. conducting interviews, focus groups, content/thematic analysis), and experience or interest in developing skills in design thinking, co-design and user research
  • The ability to rapidly synthesise, interpret and disseminate research findings within a short time frame, whilst maintaining strong attention to detail
  • Excellent written and verbal communication skills, including a demonstrated ability to write research reports and present research findings to diverse stakeholders
  • Demonstrated ability to communicate and build rapport with people from a range of backgrounds and experiences, especially young people, their families/carers and people with lived experience of mental health conditions
  • To be self-directed, organised and able to prioritise work effectively
  • To be comfortable working collaboratively with a team online
  • A thorough working knowledge of Microsoft Office including Word, Excel, PowerPoint (or the Google suite equivalent)
  • A commitment to ReachOut Australia’s values and behaviours including working in partnership with young people and people with lived experience of mental health conditions.NOTE: Candidates must have the right to live and work in Australia permanently.

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