Reservations Sales Agent


About the job

The Sales & Reservations Agent must be an energetic, highly motivated, well organized, ambitious, and people-oriented individual who is able to push and complete sales on reservations and enjoy tackling new market segments to drive volume and repeat business to the company.


  • Present, promote and book TravelStaytion properties with strong negotiation tactics to new guests who have inquired with us.
  • Extensive knowledge of the vacation rental property market so agent can sell confidently to guests.
  • Ability to communicate our luxury portfolio to our guests, understanding their needs, consulting on properties amenities, and promoting our additional services.
  • Increasing the number of reservations and rate of converted leads to achieve monthly KPIs and targets.
  • Establish, develop, and maintain positive customer relationships to ensure guests’ satisfaction and future sales.
  • Create a repeat client base, to become the first point of contact for their travel needs.
  • Receive positive post stay reviews for TravelStaytion properties.
  • Complaint Management
  • Negotiation and communication with the property owners.
  • Ensure the maximum level of customer satisfaction
  • Reply to all inquiries and requests of our customers promptly
  • Ensure monthly, quarterly, yearly targets are met
  • Report issues and opportunities to the relevant departments to boost company’s performance.
  • Ensure that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly into the system
  • Establish and manage the Travel Agent and B2B network to ensure increased bookings & reservations
  • Able to manage the sale circle from initial request to completed booking through our CRM program.
  • Working closely with IT & Marketing Departments assisting with website UI/UX and marketing strategies
  • Data entry
  • Overall involvement and improvement of our day-to-day business operations.
  • Share ideas with management about customer needs, problems, interests, competitive activities, and potential for new properties and service


  • A minimum of 2 years sales experience (ideally in the serviced apartments and/ or hospitality sales industry)
  • Tenacity and passion for lead generation and conversion.
  • Multi-tasking and strong time management skills
  • Excellent verbal, written and interpersonal skills in English
  • Professional in all forms of communications such as email, phone calls and texts
  • Highly responsive and reliable with strong attention to detail
  • Possess superior customer relations skills and deliver complete hospitality to your guests
  • Energetic and responsive – you must be able to work in a fast-paced environment.

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