Retail Administrator

Tiffany & Co.

About the job

Job Description
This role reports to the Retail Director (dotted to Ops in some markets) and is the main personnel for liaising with Regional Finance/Accounting, HR teams, as well as external vendors and store teams. He/she is a multi-tasker, people person, with strong organization, prioritization, and communication skills, to ensure that the back of house runs smoothly, and all department objectives are met on time and in a quality fashion.

Vendor management

  • Manage all non-stock/merchandise related vendors.
  • Manage all Coupa and non-Coupa vendor payments, and liaising with Regional Procurement/Finance tea m

Sales Operations Support (work with Ops)

  • Store Maintenance and facility management including liaising with landlord/maintenance company and keep track of services and expenses
  • Support Uniform ordering, cleaning, and regular reviews with regional team
  • Security/Store Cleaning – supporting store management in terms of feedback, complaints, agreements
  • Checking of rosters, OT calculations against time attendance report, leave application tracking records for office/Store

Finance Operations Support (work with Ops)

  • Managing all tax related matters with outsourced vendor and Regional Finance team
  • Managing all store/office expenses by submitting invoices, tax invoice/receipt to outsource accounting vendor based on payment submission timeline and documentation.
  • Support Store/Office in other finance related matters including Petty cash check

Other Admin Support

  • Staff travel booking – inbound and outbound (air tickets, hotel, reservations)
  • Manage and consolidate T&E for Store and Office Management Team to meet internal audit requirement
  • Customer booking – for overseas or local events
  • Ordering of office supplies, including hospitality and manage flower ordering for store/staff.
  • Assist Retail Director/Supervisor in other office administration.
  • Support Marketing Admin work where required e.g. Event invites, distribution
  • HR Support
    • Social security application for new joiners and staff termination for resigned staffs
    • Provident Fund: application for new joiner and letter of membership termination.
    • Insurance related support
    • Liaising with regional team to prepare welcome kits, working tools and stations for new joiner
    • Yearly local public holiday submission to regional HR/Retail Director


  • University Degree
  • Good English Skills
  • Strong MS Office, especially Excel skills
  • Minimum 3 years of experience in an Administrator or Coordinator capacity.
  • Experience in retail or luxury industry is a bonus, open to hospitality and other customer facing industries’ experience
  • A multi-tasker, good with prioritizing, and managing conflicting tasks and completion within stipulated timelines.
  • A people person enjoys working with multiple parties to ‘get work done’ and to get the appropriate support, resources, and feedback to complete a task.

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