Sales Administrator


About the job

We are looking for a pro-active individual to join the commercial operations department as a Supplier Liaison Advisor. The main focus of the role is to the be the primary liaison between our customers and energy suppliers and ensure that all contracts that are sold go from sale to live with limited delays. This is an excellent opportunity for an individual to join a high performing team within a rewarding department – offering great personal development and training.

This would suit someone who has previously been a: Sales Administrator, Customer Service Advisor or Customer Support Officer.

Day-to-Day in the Role:

  • Liaising with customers and suppliers to resolved issues and delays when a switch of supplier has occurred
  • Working with our customers to obtain missing information essential for a successful contract switch
  • Working with our suppliers to ensure customers terminations have been successfully logged
  • Working through outstanding pending contracts each month to ensure our systems reflect accurate information
  • Recommend process improvement of the back-understanding root cause issues within our processes
  • Training and development of colleagues in both the sales departments and other operational teams to ensure repeat issues do not occur
  • Collaboration across multiple teams and departments to ensure high live rate performance across all group companies

Skills Needed to do the Job:

  • Experience of working in a customer-support role
  • Good Excel skills
  • Excellent time management, attention to detail and multi-tasking skills
  • Experience in contract management is preferable
  • Proactive approach maintaining a high level of productivity of all tasks and functions
  • Proven experience of working with set targets
  • Able to understand trends and identify root cause analysis

What we offer:

  • Clear internal progression and structured training
  • Days off between Christmas + New Year
  • Dynamic team culture
  • Free fruit, coffee and tea
  • Rewards and recognition + Christmas, summer and monthly celebrations
  • Summer and Winter highflyers trips for top performers
  • Ability to buy and sell holiday
  • Smart casual dress code
  • Vitality program
  • Auto-enrolment pension scheme

About Bionic:

At Bionic, we want to make it radically easier to run a small business. We use smart technology and data and combine it with world class human service, to help business owners sort their business essentials: business energy, insurance, connectivity, telecoms, and commercial finance solutions.

To apply for this job email your details to

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