Sales manager ( Ha long Based)

Novotel Hotels

Job Description

This position is based in Halong Bay and is designed to handle rooms mice & catering events from beginning (quote, contract) to end (documenting, disseminating event details) in a professional and timely manner in order to give the short lead client a one-stop planning experience. Candidate should have both sales and service skills.

Exceeds personal sales goals on a monthly, quarterly and yearly basis

  • Handles incoming inquiries for events with limited guest rooms and function space and a short lead time to book (specific parameters defined by the hotel)
  • Solicits room, mice & catering /banquet business through action plan preparation and execution
  • Independently responsible for achievement of objectives, as outlined in the action plans
  • Within established parameters, quotes and negotiates prices, confirming by written contracts
  • Discusses all details for the function with the client and prepares BEO for client signature
  • Meets client upon arrival to review function details and maintains visibility throughout program
  • Meets client prior to departure to ensure that all promises were delivered and to solicit any future business for the hotel or for Yen Tu.
  • Maintains positive relationships with all guests, vendors, colleagues and global sales network
  • Determines and recommends prospective customers from market information and resources
  • Conduct and/or attend daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments
  • Compiles detailed client information on meeting room set-ups, attendance, times, audio visual equipment requirements, meal functions and entertainment requests
  • Creates floor plans for the best use of the space
  • Obtains rooming list details when needed and communicates with Reservation Department
  • Requests and obtains deposits where applicable and forwards to Accounting
  • Obtains and logs appropriate credit information on file for each account
  • Obtains attendance guarantees for food & beverage events and communicates via Banquet Event Order (BEO).
  • Prepares and distributes accurate and timely convention resumes to all departments when needed
  • Follow departmental policies and procedures
  • Follow all safety policies
  • Other duties as assigned

Work Experience

Previous leadership experience within a similar role required

  • Previous Sales experience preferred
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline preferred
  • Excellent communication skills, both written and verbal required
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Customer Service focused
  • Ability to focus attention on guest needs, remaining calm and courteous at all times


  • Attractive local package
  • Opportunity to develop your talent and grow within your property and across the world of Novotel and Accor
  • We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
  • Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
  • Ability to make a difference through our Corporate Social Responsibility activities

To apply for this job email your details to

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