Sannam S4 Group

About the job

Sannam S4 Group is a fast-growing international company, providing high quality consulting and support services to international education clients globally. We are looking for an experienced education practitioner to oversee and manage delivery of education services to our clients in Vietnam.

If you have deep education experience and networks, enjoy developing and managing teams, and have a strong focus on client success, we would love to hear from you. You will need to be fully bilingual in Vietnamese and English.

ROLE RESPONSIBILITIES

1. Staff Oversight & Management

Select, train, develop, and manage performance of direct reports (such as in-country representatives) and associated freelancers
Conduct regular one-on-ones with direct reports to review individual performance, and offer on-going developmental coaching & mentoring
Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner

2. Financial Management

Analyse and maintain all Client Service Level Agreements/KPIs
Design and implement KPI improvement plans as needed
Maximize revenue generation to reach long and short-term financial projects (e.g data collection for billable/non-billable hours, forecasting, budgeting)
Provide invoicing inputs for each client to SannamS4 Finance Team
Provide inputs on operational expense management in coordination with central MIS and Finance Teams

3. Client Engagement

Attend business reviews with the client
Support development of client market plans
Troubleshooting with client as required
Provide inputs to Client Success Teams on other client engagement matters

4. Leadership

Support Executive Director SEA to build Sannam S4 brand and network in Vietnam
Support, as required, delivery of other Sannam S4 services and products in Vietnam
Provide thought leadership and strategic support to Executive Director SEA

5. Other

Participate in cross functional meetings to review information received from operational support functions to drive continuous improvement
Work in tandem with Talent Acquisition team to recruit requisite team members
Other duties as may be directed by Sannam S4 leadership team

key measures of success

Continuous Business Growth for each client
High quality service delivery measured by client satisfaction and outcomes
Effective management and development of delivery staff measured by outcomes and retention
Revenue/earnings growth through effective management of resources
Identification of new product delivery opportunities
Track performance and delivery outcomes to support data driven decision making and continuous improvement
Compliance with all client regulatory requirements

Work Experience & characteristics

Minimum of a bachelor’s degree (overseas study experience is desirable)
Fully bilingual in English & Vietnamese
8+ years in the international education sector in Vietnam
Strong local network of agents, local institutions, government, other relevant stakeholders
Independent, proactive professional
Excellent time management and proven track record of high-quality delivery to deadline
Experience managing and developing a team
A creative mind-set and the ability to think laterally and commercially
Unquestionable business ethics
Cross-cultural intelligence and ability to work across multiple cultures
Project management and financial management experience
A team player
Strong communication and presentation skills
Data driven to support performance and drive business goals