Senior Manager/Manager, Quality Improvement

Agency for Integrated Care (Singapore)

About the job:

  • Drive and deliver the assigned projects, within schedule and with endorsement from community care providers
  • Support your supervisors through each stage of:
    • Design Thinking process, from planning, leading, designing and implementing research to generating, prototyping and testing of creative solutions
    • Lean Thinking process, from collecting, analyzing, synthesizing and drawing insights from client experiences/ feedback and go & see good practices in the community care sector to formulating recommendations
    • Improvement Project Facilitation, as lead facilitator to derive current state challenges and future-state design and solutions
  • Assimilate results to derive quality and productivity deliverables for each project phase as agreed upon by stakeholders and communicate results effectively for buy-in
  • Support and assist with sector-wide events and platforms to build and sustain the quality improvement culture in the sector
  • Continuously find ways to improve your own work and department work, and serve as a role model to others by embodying the Quality Improvement philosophies

Job Requirements:

  • Degree with at least 4 to 6 years of working experience, n a managerial capacity, preferably with two-years in Service design – Business process re-engineering using a structured methodology.
  • Experience in quality improvement including LEAN, Design Thinking, Model for Improvement, Plan-Do-Study-Act approaches and tools
  • Strong analytical and conceptualization with problem-solving skills
  • Past experience in managing projects related to process or quality improvement would be preferred
  • Ability to effectively engage various partners and broker partnerships to achieve quality goals and outcomes
  • Good project management skills, meticulous, resourceful with the ability to prioritise projects
  • Possess good analytical, writing and interpersonal communication skills with the ability to work in a team based environment
  • Possess the ability to work independently, resourceful, self-driven with a strong sense of responsibility
  • Proactive and self-motivated, with the ability to adapt well to a fast-paced and dynamic environment.

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