Senior Student Recruitment Manager

About the job

1. Overview and Objective of the Position

The Senior Student Recruitment Manager plays a significant role in driving sales growth and achieving student recruitment targets in their region on behalf of the University Partnerships Australasia (UPA), and working closely with colleagues based in Colleges and in-market including the Regional Management team.

This position will be responsible for on the ground sales activities including, but not limited to agent training, lead generation events, student conversion and solving specific student, parent or agent queries. This role requires the ability to support a broad range of internal and external stakeholders across the region to drive long-term growth for a specific product(s) in the market.

2. Key Relationships

• Head of Sales, UPA: Provides expert insight and support to develop and execute the student recruitment strategy for the Division in-market
• Student Recruitment Managers: College or Divisional staff who ensure the implementation of the Divisional/college strategic recruitment plans and activities
• Regional Manager (RM) and Regional Sales Director (RSD): Takes day-to-day operational guidance for office compliance, coordination of activities/events and strategic market advice as required. Will provide regular updates, advice and support in driving agent performance
• Students / Parents: Provides information to potential students & parents (at fairs/ exhibitions/information sessions/phone enquiries etc)
• College-based Marketing Managers: Is trained in products, value proposition and sales toolkit by Marketing Managers. Provides business units with feedback regarding products, conversion and market analysis
• Agency Staff: Provides training to counsellors on the value proposition, product information and continually engage in ongoing relationships and nurturing of student applications

3. Principal Accountabilities

• Operationalize student recruitment plans in the relevant country/territory in collaboration with college-based and in-market teams
• Attend events on behalf of your Division
• Participate in all sales activities including, but not limited to, training, events, student conversion, information sessions and managing enquiries/agent requests
• Deliver market insight and accurate sales forecasts through regular and detailed reports to the SSRM [for SRMs], Head of Sales, Australasia and Regional Manager
• Handle student enquiries and manage leads
• Ensure complete and accurate reporting of all activities on the CRM
• Coordinate student contact to confirm the outcome of the visa interview
• Execute the pre-departure process with channel partners and students

4. Knowledge, Skills and Experience

Essential

• Bachelor’s degree
• Proven track record of strong sales performance
• High-level numeric literacy and critical thinking
• High-level interpersonal, communication and negotiation skills required in Business level English both written and speaking
• Proven ability as a team player
• Ability to demonstrate innovative thinking
• An eye for developing new recruitment initiatives
• Ability to take responsibility for decisions and outcomes
• Flexible attitude to work including a willingness to work weekends and evenings in support of recruitment activities both locally and internationally
• Ability to meet targets within defined timelines among changing priorities

Desirable

• Success in a sales role within the Higher Education sector
• Proven ability to monitor and evaluate the success of activities and report appropriately
• Proven ability to work successfully with education agents
• Experience of working effectively within a matrix structure to ensure competing demands are met
• Familiarity with Salesforce or similar CRM systems

5. Key Performance Indicators

• Performance against the target for the College
• Conversion rates at different stages throughout the sales pipeline
• Team engagement/satisfaction/performance
• CRM usage and best practice
• Contribute to positive team culture
• Agent satisfaction

About Navitas

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. We create life-changing opportunities to learn by delivering an extensive range of educational services to over 70,000 aspirational students across our global network each year.

Diversity and Inclusion

Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients.

We encourage applications from candidates with disabilities, of all ages and genders, and diverse community groups.