Service Owner, Front Office

Nomad Foods

About the job

Service Owner Front Office

Marketing, Sales, R&D and Insights

At Nomad Foods, we are excited to be into our 4th year of consecutive growth. Our portfolio of iconic brands, which include Birds Eye, Findus, Iglo, Aunt Bessie’s, Goodfella’s as well the newly acquired Frikom and Ledo brands have been part of consumers’ meals for generations. With 19 world class manufacturing sites and over 8000 colleagues globally, we are well positioned to fulfil our company purpose of Serving the World with Better Food. We at Nomad have exciting plans to continue to grow organically, whilst pursuing strategic acquisitions and continue to build a best-in-class food company.

The Service Owner, Front Office role is a brand-new role to the team and this will report into the Head of Service Management. The Service Owner, Front Office role will be responsible for the delivery of all application-based services to the Nomad Foods functions and Markets, specifically services used by Sales, Marketing, R&D and Insights. The postholder will own all Service Delivery aspects of these services and through collaboration with Business Solutions, Architecture, Security, Data Office and Service Management office is responsible for the continual improvement of the service.

The role will be tasked with managing the day-to-day operations of the services as well as build and maintains a complete understanding of the end-to-end service – from design through to components, service providers, interfaces, service levels and processes.

Has a solid functional & technical understanding of the service in addition to a developed understanding of how the service is utilised by the business and the impact of any service-related issues. Coaches staff (internal and/or external) responsible for delivering the service to ensure this understanding is shared.

To be considered for the role you would have proven experience with Sales, Marketing, R&D or Insights applications and SAP experience would be advantageous. You would have ITIL certification (foundation level) and previous experience as a Service Owner, Delivery Manager or Service Architect is required.

To view the full job description and to apply please click on the apply button above to visit our careers centre. We look forward to your application.

At Nomad Foods we’re proud to represent the world we serve by hiring diverse talent. Our inclusive culture is all about what we can achieve together.

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