Store Trainer


About the job

Job Description

Key Accountabilities & Responsibilities

The Store Trainer will manage the training activities for their specifically assigned scope of work.
The primary training activities will include:

o Deliver/Facilitate One-to-one, classroom, meeting, in-store training
o Ability to adapt style and methodology to meet the needs of the audience
o Create a positive learning environment/culture

o Be the “Training Expert ” and partner for the Store Manager and the Retail Area Manager
o Provide effective recommendations and solutions to meet Business Training needs

o Monitor the Training KPIs according to the global framework (NPS, Retention, Behaviours, ROTI)
o Monitor & Analyse Business KPIs in order to identify learning solutions to impact sales

o Strong ability to identify and leverage coaching moments to change behaviors and improve performance
o Ability to adjust style and approach to coach at any level

SELLING EXPERTISE (experience in a selling environment)
o Confident and experienced at selling
o Strong ability to “read” customers and uncover needs

o Ability to transfer selling skills and techniques
o Experienced in product storytelling

o Strong desire to learn and to self-develop
o Quick to absorb and apply new information
o Stays informed on learning and training trends

o Product expert
o Passion for brands and storytelling
o Aware of fashion industry trends

o Manage the relationships between the business owners and the Training team
o Work with the business owners to assess training needs and to define training priorities

o Be the voice of the Retail Academy
o Develop and execute communication strategies tied to the Business Training projects
o Be a Change Management leader for all Business Training processes and Retail evolution
o Ensure training content and delivery are meeting communicated expectations

Functional requirements

  • Min. 5 yrs. in the Retail Industry (ideally including Retail shop floor background)
  • Previous experience in training departments and/or in roles where training and developing others as part of the job mission
  • Influencing skills
  • Project Management
  • Familiar working with the store environment
  • Strong Retail Business Orientation
  • Knowledge of adult learning techniques
  • Proven experience in presentation and people development
  • Experience in Digital Learning
  • Good analytics approach
  • International experience and Strong cultural sensitivity
  • Fluency in English; knowledge of other languages is appreciated.
  • Well-spoken, agile approach, can-do attitude and high teamwork skills

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