GUCCI
About the job
Job Description
Key Accountabilities & Responsibilities
The Store Trainer will manage the training activities for their specifically assigned scope of work.
The primary training activities will include:
DELIVERY
o Deliver/Facilitate One-to-one, classroom, meeting, in-store training
o Ability to adapt style and methodology to meet the needs of the audience
o Create a positive learning environment/culture
CONSULTANT
o Be the “Training Expert ” and partner for the Store Manager and the Retail Area Manager
o Provide effective recommendations and solutions to meet Business Training needs
PERFORMANCE
o Monitor the Training KPIs according to the global framework (NPS, Retention, Behaviours, ROTI)
o Monitor & Analyse Business KPIs in order to identify learning solutions to impact sales
COACHING
o Strong ability to identify and leverage coaching moments to change behaviors and improve performance
o Ability to adjust style and approach to coach at any level
SELLING EXPERTISE (experience in a selling environment)
o Confident and experienced at selling
o Strong ability to “read” customers and uncover needs
o Ability to transfer selling skills and techniques
o Experienced in product storytelling
CURIOSITY & DESIRE TO LEARN & GROW
o Strong desire to learn and to self-develop
o Quick to absorb and apply new information
o Stays informed on learning and training trends
PRODUCT KNOWLEDGE
o Product expert
o Passion for brands and storytelling
o Aware of fashion industry trends
STAKEHOLDERS MANAGEMENT
o Manage the relationships between the business owners and the Training team
o Work with the business owners to assess training needs and to define training priorities
COMMUNICATIONS
o Be the voice of the Retail Academy
o Develop and execute communication strategies tied to the Business Training projects
o Be a Change Management leader for all Business Training processes and Retail evolution
o Ensure training content and delivery are meeting communicated expectations
Functional requirements
- Min. 5 yrs. in the Retail Industry (ideally including Retail shop floor background)
- Previous experience in training departments and/or in roles where training and developing others as part of the job mission
- Influencing skills
- Project Management
- Familiar working with the store environment
- Strong Retail Business Orientation
- Knowledge of adult learning techniques
- Proven experience in presentation and people development
- Experience in Digital Learning
- Good analytics approach
- International experience and Strong cultural sensitivity
- Fluency in English; knowledge of other languages is appreciated.
- Well-spoken, agile approach, can-do attitude and high teamwork skills