Dell Technologies

About the job

Technical Support Engineer (Managed Services) – Japanese Speaking

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Technical Support Engineer on our Product Services team in Bayan Lepas / Bukit Mertajam to do the best work of your career and make a profound social impact.

What You’ll Achieve

As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:

Resolve customer-reported issues while working closely with other multi-functional teams
Provide feedback to Engineering for improving product quality and reliability
Determine priority levels while negotiating and setting expectations with customers
Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect
Drive operational excellence through quality closures and proper escalation of issues

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

2 to 5 years of related experience
First-rate customer focus, phone etiquette and work ethic
Ability to work under pressure with calmness and composure
Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
Ability to take on shift work, holidays, weekends and on-call responsibilities

Desirable Requirements