SmartFlyer

About the job

Poses Travel & Co is an affiliate of SmartFlyer. A full-service luxury travel agency built for curious travelers. We specialize in creating exceptional experiences around the world through curated recommendations and continuous boots-on-the-ground research activated by decades of trusted relationships.

TRAVEL ADVISOR ASSISTANT DESCRIPTION:

The ideal candidate is a smart, super-organized, intuitive communicator who thrives in a fast-paced forward-thinking environment. This candidate shares our passion and belief that travel is a source of inspiration, renewal, and joy. Responsibilities include building itineraries, crafting emails, arranging concierge services, corresponding with suppliers, and building relationships with our trusted supplier network and clientele. It is crucial for the candidate to be a team player and willing to provide support in all areas of the business. This is a unique opportunity to enter the high-end travel industry and work closely with a highly experienced team.

RESPONSIBILITIES:

Follow process’ and procedures to ensure an elevated client experience
Research, recommend, and execute travel reservations with skill, ease, and confidence
Correspond with partners and suppliers (hotels, operators & independent guides) to coordinate luxury travel arrangements
Execute and arrange concierge services including but not limited to dining, entertainment & ground transportation reservations
Create and keep client travel documents such as itineraries and invoices updated
Enter data into CRM (account/client information, trip feedback, etc.)
Reconfirm client itineraries before client departure
Follow up with clients after travel to ensure a positive experience and long-lasting relationship
Work with all potential and current clients, including but not limited to web, phone, referral, repeat etc..
Attend virtual sessions on product, destination, and industry training

REQUIREMENTS:

The flexible work schedule for remote work. Hybrid schedule
Bachelor’s degree
Proficient in Sabre GDS not required but a plus
International travel experience & extensive knowledge of world geography
Outstanding verbal and written communication skills
Proven experience in customer service or hospitality background a plus
Able to handle high-stress situations and remain calm
Team player, able to work collaboratively and within groups
Strong work ethic; someone who identifies opportunities to take on more
Proactive and resourceful; an intuitive problem-solver
Detail-oriented and excellent time-management and organizational skills with the ability to handle multiple projects and tasks simultaneously
Positive attitude with a passion for travel
Quick-learning, and able to work in a fast-paced environment