Workplace Operations Associate


What To Expect

  • Out Tesla workplace and facilities are on the front line of our mission. The workplace operations associate provides day-to-day operational support to facility maintenance to manage our locations operating as efficiently as possible and provide exceptional experience to our employees and to our customers. The Workplace Operation Associate successfully manages, coordinates, and executes repairs, maintenance and inspection services that are crucial to support Tesla’s rapid growth while also ensuring all locations continue to meet our evolving standards and government regulations. This individual must be flexible to all workplace emergencies, hold proven record of problem solving and has excellent communication skills working along with internal and external partners, as well as show aptitude for working with various internal systems. The workplace operation associate will report to Real Estate manager.

What You’ll Do

  • Be the main POC for internal and external customers to all workplace and facility requests
  • Proactively manage field request and escalate critical services appropriately
  • Flexible to all workplace and facility emergency support, and ensure proactive and responsive resolution of routine request
  • Engage with various development teams and vendors for workplace scope when opening new locations
  • Be the lead for new workplace system implementation
  • Communicate directly with field leadership for all work orders and hold weekly status update with regional sales and service manager
  • Process facility improvement request (refurbishment, remodeling, renovation work) from initiation, approval to execution by collaborating with other internal teams necessary
  • Assist in supporting all locations with various/changes of government requirement facility mandates
  • Manage internal facility ticketing system for all field requests
  • Regular trips (when necessary) to each location for utility status, repair status or critical issues on-site
  • Creating Purchase Orders (PO) and management of invoices to support the implementation of services and assets at facilities
  • Evaluate proposals and determine reasonableness for each purchase
  • Manage work completion, invoices, and payments – checking on work completion to approve/negotiate invoices, checking and correcting submitted invoices, handling late payments
  • Expand supplier network through sourcing qualified vendors (lead onboarding, system training)
  • Develop and maintain vendor relationships to drive cost efficiency, speed, and quality outcomes
  • Directly engage on cost negotiation, landlord negotiation (when necessary), contract negotiation
  • Vendor performance management with clear KPI setups
  • Foster positive relationships with landlord and building management by conducting regular site visits with Real Estate Manager
  • Office support – office supply management, parking ticket management, building access ticketing management
  • Manage all workplace rental items (payment, service end, new service)

What You’ll Bring

  • Ideally more than 5 years in Facility Management or workplace management (facility management, coordination, customer support, data entry, ticketing system)
  • Self-starter with the ability to work under minimal guidance and direction
  • Proven ability to measure and manage work centrally and remotely
  • Exceptional organization skills, Project Management and attention to detail
  • Superior communication skills (Korean and English), both written and verbal
  • Collaborative attitude and self-driven to thrive in a cross-functional team environment
  • Ability to build rapport with external members – vendors and landlord
  • Familiarity with purchasing or invoicing workflow processes
  • Enthusiasm for exceeding customer expectations and driving continuous improvements
  • Proficiency in MS Office Suit and ability to learn new systems quickly

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