Academic Advisor

University Canada West

About the job

Position Job Title: Academic Advisor

Location: Vancouver

Reports To: Manager, Academic Department

About University Canada West

UCW is a business and technology oriented, teaching intensive university.

UCW offers undergraduate and graduate degrees (Associate of Arts, Bachelor of Commerce, Bachelor of Arts in Business Communication and Master of Business Administration), both online and on campus. The university also offers the University Academic Preparation program for students needing to upgrade their English and the MBA Foundation program for students who need more preparation before entering the MBA program.

The University is currently growing with all programs increasing in size and with plans to develop additional programs in the business and technology areas. The academic year has four intakes: in January, April, July, and October (each term is 12 weeks in length).

Primary Purpose

The primary purpose of the Academic Advisor position is to provide quality academic advising service to students on topics related to education planning, academic goals, and course selection.

General Description

Under University Canada West’s (UCW) organizational structure, the Academic Advisor provides academic advising to students and reports to the Manager of Academic Advising and works closely with faculty and Student Services.

This position is integral to the delivery of quality services to students (domestic, international, undergraduate, graduate, on-line and on-campus), plus coordination with faculty and staff across all University programs in Vancouver.

Hours of work are variable.

Specific Responsibilities

The Academic Advisor will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of UCW:

  • Meets at least every second semester with continuing students in undergraduate programs and as needed with students in preparation programs and graduate students to plan for the upcoming semesters and to review/revise long range academic program schedules.
  • Assists students in planning a program consistent with their abilities, interests and career demands.
  • Identifies options for students to satisfy specific degree requirements
  • Evaluates and makes recommendations on petitions and adjustments to student’s program of study.
  • Monitors academic progress of students and follows up with the students on any reports of unsatisfactory work, including, but not limited to, probation, poor attendance, and failing students; identifies current and potential needs or problem areas and refers students to appropriate campus recourses for assistance.
  • Maintains an up-to-date Advising Profile for all undergraduate students, with a summary of course planning for the students, dates of appointments, notation of special circumstances, etc.
  • Proactively contacts and is available for student advisees on a regular basis. Office hours should be preferably given to the advisee early in the semester. Advisors should plan for extended hours during the pre-registration advising.
  • Provide advice to students on academic appeals and other related issues.
  • Interprets and explains the university policies and procedures.
  • Evaluates transfer transcripts from other academic institutions for equivalencies and application to the applicable degree program.
  • Assists Associate of Arts students with admission requirements and developing plan for transferring to other universities.
  • Other duties as assigned.

Position Requirements

  • Bachelor’s Degree (minimum)
  • One to three years of experience in student counselling, development, education or related field in a fast-paced environment or an equivalent combination of education and experience
  • Administrative experience in a post-secondary educational setting
  • Experience in office practices, customer service, and communication
  • Demonstrated service-orientation and organizational skills
  • A high level of ethics, discretion, tact, and diplomacy
  • Adaptability and change management skills
  • Attention to details, accuracy, and precision
  • Advanced oral and written abilities
  • Ability to positively engage with students, faculty and staff, and problem-solve
  • Proficient in Microsoft applications
  • Ability to quickly assimilate and employ diverse IT modules
  • Proficiency with Moodle or similar student learning platforms

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