Appcast, Inc

About the job

Appcast recognized as one of Inc Magazine’s “Best Workplaces” for 2021!

We are looking for an organized and dynamic leader to perform account management in a sales supportive role. Account Managers will be responsible for maintaining relationships with Appcast clients, tracking their accounts, and helping them maneuver and operate through Appcast’s software solutions.

Responsibilities

Provide timely and accurate information to clients regarding their requests, complaints, and questions
Resolve customer inquiries by phone, email and live chats with authentic, human understanding
Keep all clients up to date with product enhancements, changes, or glitches
Track and predict client spend on a daily and monthly basis
Ensure that customers receive top of the line customer service and are fully satisfied through communicating proactively
Investigate bugs and technical issues, then work with our Product team to get everything fixed and working properly
Build and maintain relationships with existing customers to further brand loyalty
Act as a liaison between clients and our customers to ensure that all product information is relayed accurately

Qualifications

Has experience in customer service or account management
Is tech savvy and has a background in software sales or software management
Has a bottomless well of understanding and patience
Pays strong attention to detail, is extremely organized, and has strong ‘follow-up’ skills
Has a passion for problem-solving
Is keen on working in a startup environment, where processes and products are constantly changing and evolving
Has excellent written and verbal communication skills and can relay information in a timely manner
Desires to become knowledgeable about the Appcast products and continuing learning our account management methodology