Associate Services Manager (Business Solutions & Events)

Hong Kong Disneyland

About the job

Job Summary:

Career with a Difference

Hong Kong Disneyland delivers world-class service and lifetime memories for our Guests. As a Cast Member, you will be an important part of the Disney Show. Working at Hong Kong Disneyland offers you the opportunity to participate in comprehensive training and experience excellent career development opportunities.Interested in a career with a difference? Join us now!


  • Handle and manage event logistics and guest communication for major conferences, social catering and park events at Resort
  • Collaborate with different stakeholders, oversee and follow up on-site event and services arrangement to ensure the commitment to guests are delivered, and provide high quality guest services throughout the event
  • Attend inter and intra departmental meetings that relate to the event and services management
  • Provide solutions to operational challenges and to provide site inspection support
  • Connect with other operation teams on process and procedures set up, review, updates and execution relating to events servicing
  • Integrate product enhancements and marketing activities; keep up-to date on current market intelligence, industry best practices and standards

Basic Qualifications:

  • Bachelor degree holder in related discipline
  • 2 to 3 years of practical experience in event management
  • Experience with a luxury hotel / resort, with extensive knowledge in Hospitality Management, Resort Sales & Marketing, Food & Beverage and Banquet Catering operations is preferred
  • Great team player with good interpersonal skills, communications and collaboration skills
  • Good organization skills and ability in handling multi-tasks
  • Good technical skills on event and rooms system and software usage (e.g. Opera, Delphi, meeting matrix), MS Office applications and Chinese typing
  • Strong spoken and written communication skills in English and Chinese (both Cantonese and Putonghua preferred)
  • Candidates with less experience will be considered as Specialist role

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