Creative Operations Manager

About Toptal

Toptal is a global network of top freelance talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and over 40% year-over-year growth, Toptal is the world’s largest fully remote company.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Position Description

We are looking for an organized, adaptable, and experienced Creative Operations Manager to support our Brand Experience division of the Creative team. Reporting to the Creative Operations Lead, you will be responsible for planning and managing all incoming or proactive campaigns assigned to the Brand Experience team. You will own the creative process and manage the end-to-end development and execution of the team’s projects. You will be working closely with our Creative Directors and other team leads to balance the needs of the creative team with the requirements and expectations of cross teams.

As the Creative Operations Manager, you will communicate weekly updates and reports to the team on the projects that are missing critical information, overdue or behind schedule, or otherwise impacted. We are looking for someone who is organized and a professional self-starter who thrives in a fast-paced, dynamic and collaborative environment.

This is a remote position that can be done from anywhere. Due to the remote nature of this role, we are unable to provide visa sponsorship. Resumes and communication must be submitted in English.

Responsibilities

• Serve as primary contact and oversee complex creative projects including top of funnel campaigns, 360 creative ad campaigns, video content, social content, and much more, across all of our channels.
• Create project plans, roadmaps, and campaign timelines for the Brand Experience team against all of the team’s projects. Document and maintain process flows between the Brand Experience team and the stakeholders to deliver strategically on-brief, compelling on-Brand creative, within an allotted time frame.
• With the Creative Operations Lead, manage the Brand Experience team’s weekly intake process, help vet and assign projects based on priorities and bandwidth. Optimize our processes to improve the overall efficiency of the Brand Experience team.
• Lead weekly meetings to communicate and track the status of each deliverable and make sure there’s proper documentation of all projects.
• Efficiently and effectively manage day-to-day problems, and communicate effectively in difficult and time-sensitive situations. Understand when (and why) to escalate issues to Creative Ops Lead.
• Partner with Traffic Manager to push the Brand Experience’s team projects through our project management tool.
• Experience with working with project management tools (i.e. Asana, Jira) is a plus.

In The First Week, Expect To

• Get the lay of the land and have a lot of Zoom coffees.
• Start to meet with the team leads.
• Understand the fundamentals of Toptal and what sets us apart.
• Onboard and integrate into Toptal by gaining an understanding of our brand strategy, guidelines, messaging, and governance processes.
• Gain a deep understanding of the roles and priorities of the team and key partners.

In The First Month, Expect To

• Be able to read and understand the briefs coming in.
• Be comfortable creating a timeline for each project.
• Set up kick-off meetings for the team and take meeting notes.
• Hold weekly status meetings with Brand Experience teams.

In The First Three Months, Expect To

• Proactively, efficiently, and independently manage multiple projects.
• Understand and manage projects on our project management tools.

In The First Six Months, Expect To

• Identify areas of improvement in the workflow.
• Be able to plan timelines for multiple projects for each quarter.
• Help put together an onboarding process for future Creative Operations Managers.

In The First Year, Expect To

• Take a critical look at the process, streamline and optimize it.
• Identify clear ways to improve team efficiency.
• Continue to take on additional responsibilities.

Requirements

• 3+ years of traffic or project management experience with an advertising agency, design studio, creative department, or related environment.
• Ability to multitask, set priorities, and be resourceful in a fast-paced environment.
• Comfort with deadlines and last-minute requests, with a clear understanding of how to prioritize work.
• Proficiency with project management tools such as Welcome, Trello, Asana, Monday, etc.
• Excellent communication skills and ability to clearly articulate requirements; Highly responsive.
• Organized, detail-oriented, stays cool under pressure, and relationship builder.
• You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.