Driver Engagement Executive

Grab

Get to know the Role:

  • To ensure that daily operations at the Grab Driver cum Training Centre runs smoothly.
  • Work hand in hand with Operations to ensure Grab Drivers / Riders issues are resolved in a timely manner.

The day-to-day activities:

Functional

  • Ensure on-time and smooth operations of training/walk-in center at all times.
  • Ensure all queries are handled in a professional manner.
  • Conduct driver/rider training/re-education where applicable.
  • Ensure office compound is kept tidy and all systems (AC, AV) are in working order.
  • Adhere to SOP pertaining to driver/rider re-activation.

Customer

  • Provide courteous service in a professional manner at all times.
  • Handle or escalate driver/rider issues calmly and professionally, ensuring any outstanding issues are resolved in a timely manner

People

  • Adhere to instructions from the team leaders and work as a team

Other

  • Any other duties assigned to you by your Supervisor

The must haves:

  • Diploma/Degree or equivalent
  • At least 2 years of operations, backend support experience
  • Able to converse in English and Bahasa Malaysia. Able to converse in
  • Mandarin will be an added advantage.
  • Ability to think creatively and apply intellectual rigor to solve challenging problems
  • Excellent in data, analytical and problem-solving skills in a structured manner.
  • Self-starter and ability to work well in a fast-paced environment.
  • Computing skills including Excel, Power point, Google Docs, etc.
  • Able to multitask, prioritize, using common sense, good initiative, & pro-active attitude to pre-empt and address issues.
  • Teamwork and ability to manage people from different levels.
  • Independent and able to demonstrate high performance with minimal supervision.
  • Have a good negotiation skill.

To apply for this job email your details to hello@cturtle.co

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