Global Assignment Consultant

About the job

Position Summary

The Global Assignment Consultant provides essential support to SIRVA’s corporate clients in managing the designated client’s personnel who are relocating for an international assignment. The GAC serves as the point of coordination for international assignees for the delivery of various on-going assignment management services offered under their employer’s international assignment policies and procedures.

Functions And Responsibilities

80% Relocation/File Management

• Manage on-going assignment services including expense management, conducting quarterly check-ins, monitoring lease period and other questions and concerns related to support required while employee is on assignment at host location
• Collaborate with the GAC-File Manager to provide advice and consultation to international assignees as it relates to on-going support based on their particular needs and country-specific requirements
• Coordinate with all internal departments/functions to ensure a successful on-going assignment support experience

20% Others

• Provide assistance with exception management, including recommendations on specific exceptions to policy in consultation with GAC-File Manager
• Provide assignee status updates, keeping the main points of contacts abreast of issues and offering solutions as issues arise, and completing client client projects are requested
• Complete other tasks/responsibilities as required to provide effective support to GAC-File Manager

Qualifications And Preferred Skills

• Minimum of 2 years direct relocation experience OR 3 years of related customer service experience
• Knowledge of international assignment management of global business
• Ability to identify potential problems and develop creative solutions without immediate direction or supervision
• Excellent written and verbal communication skills
• Strong organizational skills; the ability to function as part of a team while acting as a self-starter
• Ability to manage deadlines, multi-task and operate in a fast-paced environment
• Strong presentation skills, business etiquette and interpersonal skills
• Proficient in MS Office programs and job-related systems

Education And Certification Requirements

• Bachelor’s Degree preferred