Shopee

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

Job Description:

Responsible for maintaining daily operational activities for onboarding merchants
Provide excellent services to support merchants onboarding
Provide customer support to solve any issues faced by merchants
Can initiate process improvements and strategies for planning
Provide a seamless onboarding experience for merchants
Build, update systems and processes to support merchants

Requirements:

Candidates with no / less than 1 year of experience are encouraged to apply
At least a Diploma in any field is required
Strong communication skills
Organized and good attention to details
Able to understand processes and adapt to tracking systematically and accurately
Able to communicate in both English, Bahasa Melayu and / or Mandarin, both written and verbal to communicate with regional stakeholders
Has passion for the e-Commerce and F&B industry