Onboarding KYB – ShopeePay


The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

Job Description:
  • Responsible for maintaining daily operational activities for onboarding merchants
  • Provide excellent services to support merchants onboarding
  • Provide customer support to solve any issues faced by merchants
  • Can initiate process improvements and strategies for planning
  • Provide a seamless onboarding experience for merchants
  • Build, update systems and processes to support merchants
  • Candidates with no / less than 1 year of experience are encouraged to apply
  • At least a Diploma in any field is required
  • Strong communication skills
  • Organized and good attention to details
  • Able to understand processes and adapt to tracking systematically and accurately
  • Able to communicate in both English, Bahasa Melayu and / or Mandarin, both written and verbal to communicate with regional stakeholders
  • Has passion for the e-Commerce and F&B industry

To apply for this job email your details to hello@cturtle.co

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