Team Lead Customer Service Representative

About the job

Key responsibilities

Manage, lead, train and develop call centre staff to extend individual skills and achieve overall objectives

Manage the day to day operations of the call centre

Monitor the activities to ensure all service levels committed are met and exceeded

Manage relationship with internal and external clients of the call centre

Stay up to date on the latest industry trends, technology and best practices

Report on KPIs and track customer service metrics

The Candidate

Experience in a Customer Service lead role

Highly effective team management skills

Order processing & inventory management skills

Demonstrate exceptional interpersonal skills

Ability to set targets & streamline processes

Experience within a not for profit environment is preferred

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